Matthew Richards
Worth,West Sussex
Summary
Accomplished professional with expertise in staff recruitment, customer engagement, and operational compliance. Demonstrates strong time management and problem-solving skills, complemented by knowledge of CCTV operation and financial prudence. Proficient in risk assessment competence, aiming to leverage these skills to enhance organisational efficiency and security.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Club manager
Powerleague
Croydon, Surrey
11.2019 - Current
- Coordinated events and promotions for increased footfall.
- Reviewed financial reports regularly, identifying opportunities for cost savings.
- Enhanced member satisfaction by resolving complaints promptly.
- Executed recruitment procedures to build a competent workforce.
- Trained staff in customer service skills, enhancing member engagement.
- Fostered positive relationships with members, boosting club reputation.
Duty manager
GLL
Croydon, Surrey
10.2016 - 08.2019
- Coordinated staff schedules to maximise productivity.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Sustained operational excellence with adherence to company policies and procedures.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Handled cash transactions accurately for financial integrity.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
Recreation assistant
Everyone Active
Wallington, Sutton
08.2014 - 10.2016
- Adhered strictly to safety procedures whilst operating recreational equipment.
- Helped in setting up equipment for games, facilitating smooth operations.
- Maintained clean and safe recreational facilities to ensure guest satisfaction.
- Assisted in event planning, resulting in successful recreational activities.
- Conducted regular inspections of recreational areas for potential hazards.
- Provided first aid assistance during emergencies, prioritising safety of guests.
Education
Higher National Diploma - Sport and Exercise Science
Nescot College
Epsom, Surrey 09/2014 - 06/2016
GCSEs -
Stanley Park High School
Sutton 09/2009 - 07/2014
Skills
- Staff recruitment
- Customer engagement
- Operational compliance
- Time management
- Problem solving
- CCTV operation knowledge
- Financial prudence
- Risk assessment competence
Affiliations
- I love being in nature, whether its hiking or exploring new trails. I completed Mount Snowdon in 2025 which was a personal goal of mine.
- Strong passion for Football, I have managed and played for my 5-a-side team for 10+ years.
- Music enthusiast with a deep appreciation for a wide range of genres.
Accomplishments
- Nominated for 'Manager of the Year' and 'Club of the Year', selected from across the company. Acknowledged by senior leadership as a top performing manager within the organisation.
- Secured a high-value business deal with Sutton United generating over £30,000 in revenue.
- Successfully managed a competitive 5-a-side league with 100+ teams, overseeing operations, scheduling and conflict resolution.
- Received a formal letter of commendation from the CEO for successfully saving a life while lifeguarding.
- Achieved 2nd place out of 60 teams in a company-wide lifeguard competition, demonstrating top-level rescue skills and teamwork.
Certification
- Enhanced DBS check issued April 2025, available upon request.
- Personal Licence Holder - issued under the Licensing Act 2003, available upon request.
- First Aid at Work - certified by EFAW, May 2024, available upon request.
- Previously held a NPLQ (RLSS UK) - Trained in water rescue, CPR, AED, spinal injury management and first aid.
References
References available upon request.
Timeline
Club manager
Powerleague
11.2019 - Current
Duty manager
GLL
10.2016 - 08.2019
Recreation assistant
Everyone Active
08.2014 - 10.2016
Higher National Diploma - Sport and Exercise Science
Nescot College
09/2014 - 06/2016
GCSEs -
Stanley Park High School
09/2009 - 07/2014
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