Matthew Reid

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Worked in close proximity with health care professionals.
• Had a heavy involvement in personal care.

• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Helped achieve patient independence through guided tasks and activities.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

I created, ran, and adapted programmes for children and adults aged 5-39 with physical and mental disabilities. This involved one-to-one care, adapting specific programmes and games to individual needs, abilities, and interests.

Heavy involvement with personal care.

Communicating effectively with families and health professionals for camper requirements.

Worked collaboratively with other councillors for campers' needs.

Maintained professional relationships, keeping staff and campers involved and included.

Maintained high levels of customer service by promptly addressing guest queries.

Ensured cleanliness of dining area for a pleasant dining experience.

Enhanced guest satisfaction with prompt and attentive service.

Handled complaints in a professional manner to maintain brand reputation.

Contributed to team targets by upselling menu items.