Matthew Ramsden
Newcastle,Staffordshire
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service. Commended for personable, friendly communication.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Consultant (Home Insurance Customer Relations)
Direct Line Group
Leeds
2022.07 - Current
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Coached and trained team members to increase productivity and growth.
- Managed customer problems including complaints (within FCA guidelines) and providing satisfactory solutions.
Consultant
Blue Angel Recruitment Solutions
Whitley Bay, North Tyneside
2022.07 - 2023.03
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
Warehouse Worker
PMP Recruitment
Weybridge, Surrey
2021.11 - 2022.07
- Communicated with all levels of staff, maintaining positive, productive working environments.
- Provided flexible working patterns to meet evolving warehouse scheduling needs.
- Attended shift briefings to understand work requirements and additional Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Performed duties safely in line with warehouse rules, promoting best working practices.
Political and Communications Intern
Politrip
2020.10 - 2020.11
- Called registered voters to support various presidential, senate and congressional elections during 2020.
- Navigated routes using local area knowledge to maximise reach.
- Engaged households with campaign activity to improve participant numbers.
- Collated and recorded required information from residents.
Education
BTEC (Extended Certificate) - Level 3 - Business
Newcastle-under-Lyme College
Newcastle-under-Lyme 2019.09 - 2020.10
GCSEs -
Interhigh
2014 - 2018
Skills
- Advanced product knowledge
- Dispute resolution
- Customer experience
- Office 365 usage
- Consultative sales
- Training and mentoring
Timeline
Consultant (Home Insurance Customer Relations)
Direct Line Group
2022.07 - Current
Consultant
Blue Angel Recruitment Solutions
2022.07 - 2023.03
Warehouse Worker
PMP Recruitment
2021.11 - 2022.07
Political and Communications Intern
Politrip
2020.10 - 2020.11
BTEC (Extended Certificate) - Level 3 - Business
Newcastle-under-Lyme College
2019.09 - 2020.10
GCSEs -
Interhigh
2014 - 2018