Matthew Quinlan
Waiter/Barista
London
Summary
Hardworking Head Waiter with 5 years of high end serving experience. Expert in training employees in sales with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.
Overview
10
10
years of professional experience
1
1
Language
Work History
Head Waiter, Resident Singer/host
Eden paradise
05.2024 - 11.2024
- In this position my job was to sing on stage from 20:30-21:30 until the nightly show starts
- Then from 21:30-23:00 I waited tables (300 + people)
- After this I hosted the karaoke until 00:00 which was closing time and then finally I helped my boss count the cash
- I worked 7 days a week for 6 months (seasons 2023 &2024) without a single day missed
- Trained staff members on use of POS system.
Barman/waiter
Hotel central
12.2023 - 03.2024
- Promoting, making cocktails, serving drinks in a very fast paced apres ski bar
- 300-400 people per night
Head Waiter, Resident Singer/host
Eden paradise
05.2023 - 11.2024
- Same as above
Warehouse operative/customer service representative
Huboo
07.2021 - 06.2023
- Emailing clients helping them with issues, sorting parcels and ensuring all the client specific packaging requests are met with a high standard
- General upkeep of the warehouse
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Waiter and Barman/Barista Shift Supervisor
The Fitzwilliam Hotel
08.2017 - 05.2021
- Serving tables, pouring pints/making cocktails behind the bar
- Barista training/service, giving in depth consultations of our various afternoon teas, stocking the bar, hosting wedding parties, greeting guests, ordering stock and above all giving a 5 star service ensuring that guests come back soon
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Sales representative
Dyson
01.2016 - 08.2017
- Encouraging the public to purchase the Dyson hairdryer which retailed at 400.00 euro
- At these stalls I would demo the product by doing blow dries on the public, explaining every single detail about the product while hitting monthly targets for myself and the company
- I am proud to own the record for most ever sold in one day in all of Ireland, 52 hairdryers
Apprentice hairdresser
Peter Mark
08.2014 - 01.2016
- Applying tints and highlights in a very high-pressure environment
- Keeping the salon clean and tidy at all times, providing models every week for training, blow drying all hair types, stock checking for colour, serving tea and coffee, shampooing clients, applying toners etc
Education
Leaving Certificate -
Salesian College
Kildare, Ireland 04.2001 -
Skills
High volume dining
Conflict management
POS system operation
Guest relations
Relationship management
Team supervision
Menu presentation
Guest service
Menu memorization
Sales techniques
Order accuracy
Menu suggestions
Wait staff training
Personal Information
Nationality: Irish
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved sales issue which led to 500 hairdryers being sold in Dyson.
Best sales representative in Dyson, Ireland
Contacted manufacturing to ensure steam would not be an issue for a large corporate order.
Timeline
Head Waiter, Resident Singer/host
Eden paradise
05.2024 - 11.2024
Barman/waiter
Hotel central
12.2023 - 03.2024
Head Waiter, Resident Singer/host
Eden paradise
05.2023 - 11.2024
Warehouse operative/customer service representative
Huboo
07.2021 - 06.2023
Waiter and Barman/Barista Shift Supervisor
The Fitzwilliam Hotel
08.2017 - 05.2021
Sales representative
Dyson
01.2016 - 08.2017
Apprentice hairdresser
Peter Mark
08.2014 - 01.2016
Leaving Certificate -
Salesian College
04.2001 -
Similar Profiles
Fausta LombardiFausta Lombardi
Restaurant Manager at Giardino Eden by Giardino Eden SLRRestaurant Manager at Giardino Eden by Giardino Eden SLR
Maliyah Smith-BarryMaliyah Smith-Barry
Volunteer at Paradise Health Clinic/One Week in ParadiseVolunteer at Paradise Health Clinic/One Week in Paradise
Ziya Al QamarZiya Al Qamar
Disability Support Worker at Paradise and Paradise CareDisability Support Worker at Paradise and Paradise Care
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler