Matthew Phelps
Liverpool,Merseyside
Summary
Having recently relocated to Liverpool, I am seeking an opportunity to contribute to a company's success through my strong work ethic and adaptable skill-set. I have experience in retail, customer service, sales and warehouse operations and am proficient in Microsoft Office. Highly motivated and organised, I work effectively both independently and in a team and pride myself on my punctuality, reliability and results-driven approach
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
McDonalds
Liverpool, Merseyside
10.2025 - Current
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
Warehouse Operator
Claybrook
Banbury, Oxfordshire
12.2023 - 08.2025
- Ensured accurate selection and quality verification of customer orders, guaranteeing correct quantities and undamaged products.
- Assisted in packing and processing orders for shipments.
Recorded shipment details using manual manifest systems.
Utilised Microsoft Excel for data entry and tracking purposes. - Facilitated stock transfers by coordinating sample requests and conducting regular stock takes.
- Operate counterbalance and reach forklifts to enhance vehicle loading efficiency and safety.
- Oversaw organised loading bays to maintain accurate stock levels on internal systems.
Sales Advisor
Vodafone
Banbury, Oxfordshire
09.2020 - 12.2023
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Identified customer needs through effective questioning and recommended appropriate products.
- Listened intently to customers to identify upselling opportunities.
Education
North Oxfordshire Academy
Banbury, OXF01-2018
North Oxfordshire Academy
Banbury, OXFSkills
- Customer service
- Inventory management
- Forklift operation
- Stock management
- Order processing
- Microsoft Excel
- Conflict resolution
- Upselling techniques
- Effective communication
Certification
- First aid trained
- Fire marshal experience
- 12 months' reach and counterbalance experience
Hobbies and interests
- Learning Spanish and German
- Running
Hobbies and Interests
I am learning Spanish and German in my spare time. I am passionate about music and am learning the bass guitar with online lessons. I take part in half-marathons and am training for a full run and I am a keen reader.
Timeline
Crew Member
McDonalds
10.2025 - Current
Warehouse Operator
Claybrook
12.2023 - 08.2025
Sales Advisor
Vodafone
09.2020 - 12.2023
North Oxfordshire Academy
North Oxfordshire Academy