Summary
Overview
Work history
Education
Skills
Education
Timeline
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Matthew Peters

Hamilton

Summary

Accomplished banking leader with over 20 years’ experience across retail and commercial banking, leading large-scale teams across the UK to deliver exceptional customer outcomes, market share growth, and strategic transformation. Proven track record of driving high performance through inclusive leadership, robust risk management, and a relentless focus on both customer and colleague experience. Skilled in leading through complexity, delivering sustainable financial results, and cultivating long-term client relationships in dynamic, regulated environments. Now seeking to bring this experience to a senior leadership role to shape strategy, lead change, and drive commercial success at scale.

Overview

21
21
years of professional experience

Work history

Regional Head | SME Business Banking

HSBC
11.2022 - 07.2025
  • Regional Head of HSBC’s Virtual Business Banking proposition, leading on strategy and execution of innovative digital banking solutions that empowers SMEs and commercial clients nationwide
  • Leading 70 colleagues with 60 RMs and 10 leaders delivering £120m of annual income, managing an asset book of £700m and Liability balances of £2.4b.
  • Relentless focus is on delivering seamless, human experiences that meet evolving needs of today’s business customers – demonstrated by increasing NPS by 27 points in under 2 years.
  • Successfully leading high-performing business to consistently grow market share across established sectors and emerging markets.
  • Strategic emphasis on customer insight, strategic planning, and execution excellence, consistently outperforming strategic objectives, delivering double-digit growth in revenues.
  • Driving initiatives to transform value proposition, strengthening front line capability and sharpening risk balanced growth strategy.
  • Increasing revenues by £12m, or 11% from deeper share of wallet across all business areas, credit approved pipeline increasing by £35m in 2.5 years resulting in lending increasing by >200%
  • Setting clear and compelling strategic vision, driving collective focus on strategic goals to prioritise sustainable growth, customer obsession and operational excellence.
  • Creating clarity of purpose and direction, empowering leaders to execute with confidence and accountability.

Deputy Regional Head | SME Business Banking

HSBC
06.2020 - 10.2022
  • Senior commercial banking leader as Deputy Regional Head, with deep expertise in risk governance, financial risk management, and conduct oversight across of significant volume of portfolios.
  • Trusted to lead high-performing regional teams, balancing strategic growth with robust control frameworks to ensure sustainable, compliant business performance, delivering a high quality asset book with minimal impairments
  • Demonstrated strong leadership, embedding a proactive risk culture, with proven ability to manage and mitigate financial crime risk, credit risk, conduct risk and reputational exposure.
  • Experienced in leading regulatory engagement, overseeing large-scale assurance activity, and ensured operational resilience across a diverse client base.
  • Successfully led regional teams through a rigorous four yearly audit, ensuring full compliance across risk, conduct and financial controls. Provided clear direction and coordination across multiple teams, resulting in strong audit outcomes with no material findings and enhanced stakeholder confidence.
  • Ensured all key learns were integrated into day to day operations to strengthen future readiness and drive continuous improvement.

Senior Team Manager | SME Business Banking

HSBC
08.2016 - 05.2020
  • Senior Team Manager in Commercial Banking HSBC, leading high-performing teams of Relationship Managers in both London and North of England, focussing on delivering tailored financial solutions and outstanding service to a diverse portfolio of business clients.
  • Establishing strong foundations in customer relationship management and team leadership, dedicated to developing high-performing teams to build deep client relationships, support business growth, and navigate complex financial needs with confidence and care.
  • Consistently delivering significant improvements across all key performance areas – driving lending growth, increasing switcher activity and customer conversations which elevated customer satisfaction scores through focused coaching, performance management, and strong team culture.

Strategic Planning and Operations Manager, SME Business Banking

HSBC
01.2017 - 07.2018

Team Manager, Resource Planning and Operations

First Direct
08.2015 - 07.2016

Team Manager

First Direct
07.2004 - 07.2015

Education

7 Standard Grades - All Credit Level

5 Highers - including maths and english, A & B qualifications

Skills

  • Inclusive & Empowering Leadership
  • Team Building
  • High-Performance Culture
  • Strong Communication Skills
  • Critical, Strategic & Analytical Thinking
  • Situational judgement
  • Risk Management
  • Regulatory Understanding
  • Control-Minded Leadership
  • Commercial Strategy
  • Market Share & Revenue Growth
  • Competitive Positioning

Education

  • 7 Standard Grades – all credit level
  • 5 Highers including Maths and English, A & B qualifications

Timeline

Regional Head | SME Business Banking

HSBC
11.2022 - 07.2025

Deputy Regional Head | SME Business Banking

HSBC
06.2020 - 10.2022

Strategic Planning and Operations Manager, SME Business Banking

HSBC
01.2017 - 07.2018

Senior Team Manager | SME Business Banking

HSBC
08.2016 - 05.2020

Team Manager, Resource Planning and Operations

First Direct
08.2015 - 07.2016

Team Manager

First Direct
07.2004 - 07.2015

7 Standard Grades - All Credit Level

5 Highers - including maths and english, A & B qualifications

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Matthew Peters