Matthew Penny
Plymouth,United Kingdom
Summary
Results-driven Manager with over 9 years in service and hospitality. Demonstrated adaptability and strong work ethic in fast-paced environments. Aiming to apply management expertise to new challenges and opportunities.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
General manager
Loungers
Plymouth, Devon
2024.04 - Current
- Oversaw daily operations to ensure seamless organisational functionality.
- Recruited and managed senior staff, managed over 50 staff member's.
- Organised and supervised stock management
- Cultivated a positive work environment that enhanced staff morale and productivity.
- Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
- Planned staffing levels based on evolving service demands.
Assistant manager
Loungers
Plymouth, Devon
2022.08 - 2024.04
- Successfully oversaw new site opening to ensure operational readiness.
- Recruited and trained new staff members, enhancing team capabilities.
- Ordered and controlled stock levels to maintain inventory efficiency.
- Collaborated with General Manager for seamless daily operations.
Restaurant manager
Cosy Club
Plymouth
2021.11 - 2022.08
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular meetings with staff; communicated updates and received feedback.
Food and beverage assistant
Borealis Bar and Grille
Kitchener, Ontario Canada
2019.06 - 2021.03
- Prioritised tasks during peak hours to ensure smooth operations.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Food and beverage manager
Lake Louise Ski Resort
Lake Louise, AB Canada
2017.11 - 2019.05
- Oversaw all operations for smooth service during peak hours.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Completed accurate end-of-day financial routines for cash and card transactions.
Restaurant manager
Swiss Chalet Bar and Grill
Kitchener, ON Canada
2016.07 - 2017.11
- Increased table turnover rate with efficient floor management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Managed opening and closing of restaurant while adhering to strict time scales.
Resort worker
Panorama Mountain Resort
Panorama, BC Canada
2014.10 - 2015.10
- Multiple roles on the resort including; housekeeping, snowmaking, lift attendant.
Purchasing assistant
Western Electrical
Plymouth, Devon
2011.01 - 2014.09
- Processed purchase orders to ensure timely delivery of goods.
- Coordinated customer goods orders in collaboration with suppliers
- Assisted buying department with general operations
Education
NVQ Level 2 - Warehousing and Storage
Achievement Training Plymouth
PlymouthGCSEs - Science & Maths C, English C equivalent
Ivybridge Community College
Ivybridge, Devon 2003.09 - 2008.07
Skills
- Staff recruitment and retention
- Decision-Making authority
- Leadership excellence
- Time-management
Certification
Personal License holder
First Aid Certified
Timeline
General manager
Loungers
2024.04 - Current
Assistant manager
Loungers
2022.08 - 2024.04
Restaurant manager
Cosy Club
2021.11 - 2022.08
Food and beverage assistant
Borealis Bar and Grille
2019.06 - 2021.03
Food and beverage manager
Lake Louise Ski Resort
2017.11 - 2019.05
Restaurant manager
Swiss Chalet Bar and Grill
2016.07 - 2017.11
Resort worker
Panorama Mountain Resort
2014.10 - 2015.10
Purchasing assistant
Western Electrical
2011.01 - 2014.09
GCSEs - Science & Maths C, English C equivalent
Ivybridge Community College
2003.09 - 2008.07
NVQ Level 2 - Warehousing and Storage
Achievement Training Plymouth