Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Penny

Plymouth,United Kingdom

Summary

Results-driven Manager with over 9 years in service and hospitality. Demonstrated adaptability and strong work ethic in fast-paced environments. Aiming to apply management expertise to new challenges and opportunities.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

General manager

Loungers
Plymouth, Devon
04.2024 - Current
  • Oversaw daily operations to ensure seamless organisational functionality.
  • Recruited and managed senior staff, managed over 50 staff member's.
  • Organised and supervised stock management
  • Cultivated a positive work environment that enhanced staff morale and productivity.
  • Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
  • Planned staffing levels based on evolving service demands.

Assistant manager

Loungers
Plymouth, Devon
08.2022 - 04.2024
  • Successfully oversaw new site opening to ensure operational readiness.
  • Recruited and trained new staff members, enhancing team capabilities.
  • Ordered and controlled stock levels to maintain inventory efficiency.
  • Collaborated with General Manager for seamless daily operations.

Restaurant manager

Cosy Club
Plymouth
11.2021 - 08.2022
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Coordinated events and parties to increase restaurant revenue.
  • Conducted regular meetings with staff; communicated updates and received feedback.

Food and beverage assistant

Borealis Bar and Grille
Kitchener, Ontario Canada
06.2019 - 03.2021
  • Prioritised tasks during peak hours to ensure smooth operations.
  • Demonstrated exceptional customer service by promptly attending to diner's needs.
  • Resolved customer complaints efficiently, fostering positive relations and repeat business.

Food and beverage manager

Lake Louise Ski Resort
Lake Louise, AB Canada
11.2017 - 05.2019
  • Oversaw all operations for smooth service during peak hours.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Restaurant manager

Swiss Chalet Bar and Grill
Kitchener, ON Canada
07.2016 - 11.2017
  • Increased table turnover rate with efficient floor management.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Managed opening and closing of restaurant while adhering to strict time scales.

Resort worker

Panorama Mountain Resort
Panorama, BC Canada
10.2014 - 10.2015
  • Multiple roles on the resort including; housekeeping, snowmaking, lift attendant.

Purchasing assistant

Western Electrical
Plymouth, Devon
01.2011 - 09.2014
  • Processed purchase orders to ensure timely delivery of goods.
  • Coordinated customer goods orders in collaboration with suppliers
  • Assisted buying department with general operations


Education

NVQ Level 2 - Warehousing and Storage

Achievement Training Plymouth
Plymouth

GCSEs - Science & Maths C, English C equivalent

Ivybridge Community College
Ivybridge, Devon
09.2003 - 07.2008

Skills

  • Staff recruitment and retention
  • Decision-Making authority
  • Leadership excellence
  • Time-management

Certification

Personal License holder


First Aid Certified

Timeline

General manager

Loungers
04.2024 - Current

Assistant manager

Loungers
08.2022 - 04.2024

Restaurant manager

Cosy Club
11.2021 - 08.2022

Food and beverage assistant

Borealis Bar and Grille
06.2019 - 03.2021

Food and beverage manager

Lake Louise Ski Resort
11.2017 - 05.2019

Restaurant manager

Swiss Chalet Bar and Grill
07.2016 - 11.2017

Resort worker

Panorama Mountain Resort
10.2014 - 10.2015

Purchasing assistant

Western Electrical
01.2011 - 09.2014

GCSEs - Science & Maths C, English C equivalent

Ivybridge Community College
09.2003 - 07.2008

NVQ Level 2 - Warehousing and Storage

Achievement Training Plymouth

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Matthew Penny