Matthew Partington

• Facilitated positive customer experiences with attentive service.
• Provided technical support for customer issues, demonstrating problem-solving skills.
• Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
• Enhanced customer satisfaction by promptly addressing and resolving complaints.

• Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
• Communicated effectively with chefs to accommodate special requests or allergies in meals served.
• Delivered impeccable service for enhanced dining experiences.
• Followed strict hygiene standards to maintain cleanliness in food handling areas.
• Remembered guest names and drink orders to create a more personal and memorable experience

working as a waiter my main responsibilities are as follows

• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
• Demonstrated proficiency in operating espresso machines with precision and care.

• Providing first class level of customer service to all guests
• Ensuring a smooth handover from daytime staff such as check-ins and cleaning duties were completed,
• Ensuring the building is kept safe and secure
• Taking order and delivering room service for guests
• Dealing with and solving any issues that arise, escalating to senior management if required.
• Taking bookings ensuring all information is correct and guests needs are provided
• Liaising with other departments to ensure guests expectations are met

• Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.