Matthew Park

Responsible for leading end-to-end project delivery using Microsoft Dynamics 365 while ensuring alignment with organisational goals and customer requirements.

Manage project delivery from initiation through to implementation, ensuring milestones, budgets, and quality standards are achieved.

• Act as primary point of contact for stakeholders, maintaining clear communication and strong working relationships throughout project lifecycles.
• Coordinate internal resources and project schedules to ensure efficient delivery against contractual commitments.
• Monitor project risks, dependencies, and issues, implementing mitigation strategies to maintain delivery timelines.
• Drive process improvement initiatives to optimise operational efficiency and support business growth.
• Produce project reporting and governance updates for senior stakeholders and leadership teams.
• Support organisational adoption of Microsoft Dynamics 365 through structured project planning and delivery.
• Support variety of project sizes up to £300,000.

Managed the successful onboarding and implementation of SaaS solutions for a diverse client base, delivering projects from initial discovery through to go-live and adoption.

Delivered multiple concurrent client onboarding and implementation projects across a range of industries.

• Managed project scope, timelines, risks, dependencies, and stakeholder expectations throughout the project lifecycle.
• Served as Account Manager, Customer Success Manager, and Onboarding, ensuring alignment of client needs with project delivery.
• Cultivated strong client relationships, providing expert advice and guidance to enhance project delivery.
• Collaborated with technical, support, and commercial teams to ensure seamless implementation and service delivery.
• Identified project risks and proactively implemented mitigation strategies to minimise delays and improve outcomes.
• Drove continuous improvement initiatives that refined onboarding processes and elevated customer experience.
• Consistently delivered projects within agreed timescales while maintaining high levels of customer satisfaction.
• Managed between 20-25 projects concurrently.

• Delivered exceptional customer service within a fast-paced retail environment.
• Assisted customers with product recommendations, queries, and issue resolution.
• Developed strong communication, problem-solving, and relationship-building skills.
• Maintained high service standards during peak trading periods.