- English
- Fluent
Matthew Papworth
manchester
Summary
Customer service professional with experience assisting passengers and resolving day-to-day customer questions in high-traffic retail environments. Proficient in payment handling and accurate transaction processing. Effective team member with strong communication and service standards.
Overview
1
1
Language
20
20
years of professional experience
Work History
Customer Care Agent/Aircraft Cleaner
ABM
Manchester
09.2021 - Current
- Sanitised lavatories, cleaned toilets, sinks, mirrors, and restocked supplies, maintaining hygiene standards for passenger safety.
- Vacuumed carpets and cleaned seats, tray tables, armrests, windows, and bins in passenger cabins, enhancing cleanliness and passenger comfort.
- Removed cabin trash from seat pockets, overhead bins, and passenger-left items.
- Escorted departing passengers through airport checks and boarding areas, ensuring smooth transitions and adherence to protocols.
- Supported arriving passengers during immigration processing and baggage collection.
- Assisted transfer passengers through connecting flights and airport changeovers.
General Labourer
Jon's Gardening
Manchester
08.2015 - 09.2021
- Executed garden maintenance tasks to ensure customer satisfaction and adherence to standards.
- Maintained outdoor spaces through planting and routine upkeep, enhancing overall appearance.
- Worked outdoors in various weather conditions to ensure job completion.
- Processed customer payments and orders while delivering exceptional service.
Retail Shop Assistant
B & M RETAIL
Manchester
04.2011 - 04.2014
- Answered customer questions and provided effective support on the shop floor, enhancing customer experience.
- Operated checkouts, handled cash, and balanced tills at day end.
- Replenished stock to ensure product availability for customers throughout the day.
- Checked deliveries and organised stock rotation to uphold store standards.
- Kept the store tidy, presentable, and ready for customer visits.
Kitchen Porter
ALPHA FLIGHT SERVICES
Manchester
04.2008 - 09.2008
- Cleaned kitchen equipment, pots, and cutlery using industrial machines to maintain hygiene standards.
- Followed food hygiene and health and safety procedures at all times.
- Prepared food items and assisted kitchen service during peak shifts to ensure smooth operations.
- Thrived in high-pressure kitchen environments to consistently meet deadlines as a proactive team member.
Bar Staff
BRITTANIA COUNTRY HOUSE HOTEL
Manchester
05.2006 - 02.2007
- Served guests using silver service standards in a busy hospitality setting.
- Took food and drink orders, ensuring polite and professional service to enhance guest experience.
- Handled payments and addressed customer questions and complaints swiftly to maintain satisfaction.
- Prepared tables and rooms for bookings and special reservations, creating welcoming environments for guests.
- Maintained clean dining and bar areas while following food safety rules.
Education
G.C.S.E -
Roundwood High School
01-2002
Skills
- Aircraft cleaning
- Hygiene standards compliance
- Health and safety
- Customer support
- Passenger assistance
- Complaint management
- Cash handling
- Stock management
- Team collaboration
- Effective communication
- Work under pressure
Languages
Timeline
Customer Care Agent/Aircraft Cleaner
ABM
09.2021 - Current
General Labourer
Jon's Gardening
08.2015 - 09.2021
Retail Shop Assistant
B & M RETAIL
04.2011 - 04.2014
Kitchen Porter
ALPHA FLIGHT SERVICES
04.2008 - 09.2008
Bar Staff
BRITTANIA COUNTRY HOUSE HOTEL
05.2006 - 02.2007
G.C.S.E -
Roundwood High School