Matthew O'Connor

The Trafford branch is one of the highest grossing stores in the company and within this fast paced environment I have performed a multifaceted role:

• organizing the rota and managing the team each shift;
• performing repairs in the workshop and helping maintain the diary/ process warranties with the relevant brands;
• acting as the liaison between customers and Head Office to resolve administrative issues;
• enacting marketing/ layout directives from Head Office to ensure that the shop is compliant with the fascia’s vision;
• welcoming each customer into the store, providing assistance and expertise as required.

I was initially hired as a Supervisor Technician and then promoted to Assistant Manger in May 2024.

The requirement to be able to build any bike across the whole Ribble range meant balancing speed of production with a meticulous attention to detail. This helped me to develop both technically and the level I achieved was reflected by my promotion to “Lead Mechanic”.

During uncertain Covid times, this job taught me to how to deal with customer pressure; how to diffuse difficult situations and the habit of constantly keeping work surfaces in pristine condition. In my own time, I created a variety of chalkboards, murals and paintings.

In addition to the interviewer training that the company provided, I also gained much experience in both telephone manner and the administrative skills necessary for handling a large number of appointments.

Primarily dealing with enquires and bookings, I volunteered to help update the membership system so as to accommodate the changes brought about by the new fitness studio.