Matthew Nigh
Gloucester,Gloucestershire
Summary
Experienced in customer service and catering, with a strong foundation in food safety, cash handling, and menu knowledge. I am adept at managing busy periods by adapting proactively and processing orders efficiently, while maintaining high standards in drink preparation, table setting, and waste management.
I am skilled in presenting bakery goods, handling customer complaints, and building positive customer relationships. I demonstrate patience, resilience, and a commitment to high standards in both independent tasks and team-based environments.
Overview
3
3
years of professional experience
Work history
Cafe staff member
Nature in Art Cafe
Gloucester, Gloucestershire
2024.11 - 2025.09
I served customers face to face, as well as taking bookings over the phone. I supported other staff members by managing stock, assisting with cooking during busy periods, and preparing drinks for customers. In addition, I helped to clean the café’s kitchen and customer areas, ensuring they were tidy, hygienic, and safe for both customers and staff the following day.
During my time at the Nature in Art Café, I also volunteered to assist in other areas of the Nature in Art Museum. This included helping to set up displays and support events when extra help was needed. This demonstrates my willingness to support other teams outside of my immediate role when required.
Pot washer
Kings Head Pub
Gloucester, Gloucestershire
2022.10 - 2022.12
I worked primarily as a pot washer during my time at the Kings Head Pub, cleaning dishes and maintaining the kitchen after closing. I also assisted with a range of other tasks, including food preparation, cooking starters, managing stock, and organising deliveries in their proper storage areas. In addition, I supported the front-of-house team when needed, which I found particularly enjoyable.
This experience helped me develop flexibility and a strong work ethic, as well as the ability to support different areas of a team when required.
Education
A-Levels - Digital Computer Games Design and Development
Gloucestershire College
Gloucester 2022.09 - 2025.06
Bachelor of Arts - Game Development: Art
Falmouth University
Falmouth 2025.09 -
Skills
- Basic cooking
- Register operation
- Table clearance efficiency
- Proactive attitude
- Busy periods adaptation
- Customer interaction style
- Bakery goods presentation
- Serving technique
- Patience and resilience
- Teas and coffees knowledge
- Cash handling
- Menu memorisation
- Order processing
- Drink preparation
- Waste disposal management
- Catering experience
- Food safety knowledge
- Stock control
- Complaint handling
- Cleaning procedures
- Dishwasher operation
- Table setting
- First aid training
- Customer Service
- Housekeeping
Affiliations
- I was a Royal Marine Cadet, my drill team won a national competition.
- I'm a Mountain Biker and participated in a few competitions
- I'm a 3D artist, making 3D art for people.
Accomplishments
My time in the cadets allowed me to develop my leadership abilities, earning the rank of Lance Corporal and taking responsibility for younger cadets during field camps, some of which involved handling weapons. Although adult staff were always present, I was trusted with significant responsibility to ensure cadets maintained high morale and worked effectively together, helping to prevent injury or conflict.
I also served as a Student Representative for my college course, working with course leaders to make improvements that benefited my peers. As a result, the following year group experienced a more refined and effective course.
Additionally, my studies at college enabled me to secure a place at Falmouth University, which offers one of the best courses in the country for my chosen subject, ranked 13th worldwide.
Timeline
Bachelor of Arts - Game Development: Art
Falmouth University
2025.09 -
Cafe staff member
Nature in Art Cafe
2024.11 - 2025.09
Pot washer
Kings Head Pub
2022.10 - 2022.12
A-Levels - Digital Computer Games Design and Development
Gloucestershire College
2022.09 - 2025.06