Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Newsham

Claims Incident Manager
Morecambe

Summary

As an individual who finds joy in playing Xbox with friends and strumming on my guitar, I have cultivated a passion for both camaraderie and creativity. Through these activities, I have honed my skills in teamwork and collaboration, traits that I endeavor to bring to any environment I find myself in.

My journey has been marked by a commitment to personal growth and a drive to excel in every endeavor. Whether it's navigating the virtual landscapes of gaming or creating melodies on my guitar, I approach challenges with determination and a willingness to learn.

In both my virtual and musical pursuits, I have embraced the value of being a team player, understanding that success is often a collective effort. I aspire to not only contribute to a team but also to lead and inspire others to strive for excellence.

With a desire to continually improve and progress in my personal and professional life, I am determined to work my way up the ladder and make a meaningful impact in whatever path I choose to pursue.

I am excited about the opportunities that lie ahead and am eager to bring my unique blend of skills, passion, and dedication to any role or project.

Overview

5
5
years of professional experience

Work History

Claims Incident Manager

AXA PLC
09.2018 - 03.2023

I worked within AXA Household Claims dealing with customers in a daily basis. I also deal with different types of suppliers within the industry, making sure the claims are running on track, I have widened my knowledge of office and phone work, dealing with customers and suppliers daily has helped me grow in confidence every day

  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Supported long-term business planning by providing key insights from claim data analysis to inform strategic decision-making processes within the organization.

Customer Advisor

Argos Ltd
09.2017 - 08.2018
  • Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
  • Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.

Education

BTEC Level 3 - Business Marketing

Lancaster And Morecambe College
Morecambe
04.2001 -

BTEC Level 3 - Business Resources

Lancaster And Morecambe College
Morecambe
04.2001 -

BTEC Level 3 - Business Environment

Lancaster And Morecambe College
Morecambe
04.2001 -

Skills

Remediation planning

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Timeline

Claims Incident Manager

AXA PLC
09.2018 - 03.2023

Customer Advisor

Argos Ltd
09.2017 - 08.2018

BTEC Level 3 - Business Marketing

Lancaster And Morecambe College
04.2001 -

BTEC Level 3 - Business Resources

Lancaster And Morecambe College
04.2001 -

BTEC Level 3 - Business Environment

Lancaster And Morecambe College
04.2001 -
Matthew NewshamClaims Incident Manager