Matthew Mussett
Billingshurst,West Sussex
Summary
A dedicated and experienced motor trade professional with strong verbal and written communication skills, excellent attention to detail, and a proven ability to identify customer finance and vehicular requirements. Demonstrates a deep understanding of customer service expectations and excels in high-pressure environments. Adept at working collaboratively within teams and skilled in customer retention strategies. Committed to delivering exceptional service and achieving career growth through continuous improvement.
Overview
35
35
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Partner
New Car Leasing Company LLP
Shoreham, West Sussex
03.2011 - Current
- Supplied new cars and commercial vehicles to private and business customers through various channels.
- Understood customer requirements to offer tailored finance and vehicle solutions.
- Prepared quotes across multiple finance company systems to secure optimal pricing.
- Guided customers through available options, advising on the most suitable choices.
- Managed finance applications, vehicle orders, invoicing, and delivery arrangements.
- Maintained customer relationships to drive renewal business and referrals.
- Prospected new business opportunities for growth and expansion.
- Cultivated strong relationships with suppliers and finance companies.
- Ensured company FCA compliance and participated in regular testing.
Sales executive
GMC Leasing Ltd
Lancing, West Sussex
04.2008 - 03.2011
- Sold new cars and commercial vehicles to private and business customers through finance agreements.
- Identified customer requirements and provided tailored finance and vehicle solutions.
- Prepared quotes utilizing multiple finance company systems for accurate pricing.
- Guided customers through available options and recommended optimal solutions.
- Managed finance applications, vehicle orders, invoicing, and delivery arrangements.
- Cultivated customer relationships to secure renewal business and referrals.
- Prospected new business opportunities to expand client base.
- Developed and maintained strong relationships with suppliers and finance companies.
Brokerage Manager
Neva South Coast
Shoreham, West Sussex
07.2006 - 03.2008
- Established new brokerage franchise, focusing on customer acquisition and retention.
- Built and maintained comprehensive customer database within internal CRM system.
- Developed targeted advertising campaigns and local marketing strategies to enhance visibility.
- Cultivated supplier relationships to ensure diverse inventory options.
- Handled incoming inquiries through phone, email, and in-person consultations.
- Supplied new cars and commercial vehicles to private and business clients, both face-to-face and through digital channels.
- Assessed customer needs to provide tailored finance and vehicle solutions.
- Prepared quotes using various finance company systems while managing finance applications, vehicle ordering, invoicing, and delivery arrangements.
Sales Manager
OSV Ltd
Worthing, West Sussex
07.2004 - 06.2006
- Oversaw sales team of 7, achieving set targets consistently.
- Trained and recruited new team members to enhance performance.
- Devised and executed advertising and marketing campaigns to increase visibility.
- Liaised with management, administration, and finance departments for operational alignment.
- Ensured all deals maximised profitability while adhering to regulations.
- Resolved customer complaints effectively to secure optimal outcomes.
- Maintained a personal customer base, fostering long-term relationships.
Sales executive
OSV Ltd
Worthing, West Sussex
05.2000 - 07.2004
- Sold new cars and commercial vehicles to private and business customers via finance agreements.
- Analysed customer requirements to provide tailored finance and vehicle solutions.
- Prepared quotes using various finance company systems to maximise competitiveness.
- Guided customers through options and recommended optimal choices based on needs.
- Managed finance applications, vehicle ordering, invoicing, and delivery arrangements.
- Cultivated customer relationships to secure renewal business and referrals.
- Proactively identified new business opportunities to expand market reach.
- Developed and maintained strong relationships with suppliers and finance companies.
Sales executive / Fleet management / Logistics
DRS Car Sales
Findon, West Sussex
03.1994 - 05.2000
- Executed sales of used cars, achieving significant revenue growth.
- Sourced and acquired Japanese performance cars, managing UK conversion and SVA testing.
- Coordinated quotations and specifications for clients ordering new European imports.
- Managed fleet operations for large pharmaceutical company, overseeing sourcing, maintenance, and disposal of vehicles.
- Prepared and submitted finance applications, ensuring timely invoicing for vehicles and services.
- Conducted test drives to assess vehicle performance and quality.
- Oversaw vehicle preparation for sale, assigning logistics plans to drivers efficiently.
Sales executive / delivery driver
Partrite Motor Factors
Worthing, West Sussex
08.1993 - 05.1994
- Established stock management system for new motor factor business.
- Managed incoming phone and face-to-face enquiries to cultivate customer relationships.
- Sourced parts to support operational needs and enhance inventory.
- Identified sales opportunities to drive revenue growth.
- Delivered orders promptly to ensure customer satisfaction.
- Raised invoices and collected payments efficiently.
Workshop assistant / Sales assistant
Storrington Auto Repairs / MJ Garages
Storrington, West Sussex
01.1991 - 08.1993
- Managed petrol deliveries to ensure timely restocking of fuel supplies.
- Took pump readings at opening and closing to maintain accurate records.
- Assisted with servicing work by collecting and delivering customer vehicles.
- Maintained product displays and priced shelf items to enhance visibility.
- Answered phone calls and scheduled servicing and MOT bookings efficiently.
- Assisted with MOT inspections
- Worked on the tills.
Education
GCSEs -
Steyning Grammar
Steyning 09.1985 - 08.1990
A-Levels - Business Studies
Steyning 6th Form
Steyning 09.1990 - 08.1992
Skills
- Strong verbal and written communication
- Good attention to detail
- Able to identify customer requirements
- Excellent understanding of customer service expectations
- Good at working under pressure
- Able to work well as part of a team
- Strong customer retention
Certification
FCA Compliant
Lex quoting system approved
Timeline
Partner
New Car Leasing Company LLP
03.2011 - Current
Sales executive
GMC Leasing Ltd
04.2008 - 03.2011
Brokerage Manager
Neva South Coast
07.2006 - 03.2008
Sales Manager
OSV Ltd
07.2004 - 06.2006
Sales executive
OSV Ltd
05.2000 - 07.2004
Sales executive / Fleet management / Logistics
DRS Car Sales
03.1994 - 05.2000
Sales executive / delivery driver
Partrite Motor Factors
08.1993 - 05.1994
Workshop assistant / Sales assistant
Storrington Auto Repairs / MJ Garages
01.1991 - 08.1993
A-Levels - Business Studies
Steyning 6th Form
09.1990 - 08.1992
GCSEs -
Steyning Grammar
09.1985 - 08.1990
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