Summary
Overview
Work history
Education
Skills
Timeline
Generic

Matthew Montgomery

Belfast

Summary

Experienced Field Engineer demonstrates outstanding technical ability with exceptional problem-solving and troubleshooting abilities. Attends requests in courteous and customer-focused fashion. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work history

Field Engineer

BT Group (Openreach Ltd)
Belfast, County Antrim
05.2021 - Current
  • Improved end user and communication provider experience by conducting thorough on-site inspections.
  • Observing safety protocols and PPE requirements to reduce safety hazards.
  • Enhanced customer satisfaction with timely resolution of technical issues.
  • Buddied apprentice engineers to enhance their field knowledge and skills.
  • Meticulously conducted thorough site surveys for accurate job planning.
  • Installed, commissioned and tested telecommunications circuits
  • Resolved network faults promptly, minimising downtime for our end users
  • Provided exceptional customer service by addressing queries promptly, accurately and efficiently.
  • Maintained a high level of health and safety on-site through diligent risk assessments.
  • Coordinated with control, planning, patch leads, end users and managers for smooth job completion.
  • Carried out proactive maintenance on our network to minimise fault occurrence and subsequent disruption to our customers and users in order to protect our company image and interests.
  • Maintained technical competency level on job-related subjects by attending continuous training and staff meetings.
  • Ensuring timely completion of jobs with effective time management skills.
  • Analysed similar faults to determine root cause of defects and reported to my manager to develop an action plan.
  • Upholding security and integrity of our telecommunication network and estate by adhering to internal security procedures.
  • Using everyday experiences as an opportunity for continuous learning

Deputy store manager

The Co-Operative Group
Belfast, County Antrim
09.2011 - 09.2021
  • Improved store operations by implementing effective stock control techniques.
  • Enhanced team spirit by conducting regular staff training and development programmes.
  • Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
  • Conducted risk assessments for improved health and safety protocols.
  • Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
  • Upheld company policies at all times whilst dealing with staff or customers' issues.
  • Assisted in recruitment process to bring in dynamic talent into the workforce.
  • Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
  • Addressed employee issues promptly, fostering a harmonious work environment.
  • Led daily operations to maintain smooth store running.
  • Attended to customer needs promptly, leading shop teams by example.
  • Scheduled staff rotas to meet business demands within budget.

Courier

Royal Mail Group
Belfast, Antrim
03.2018 - 05.2020
  • Accelerated delivery times by prioritising urgent parcels.
  • Established efficient routes for minimised fuel consumption.
  • Ensured customer satisfaction with timely and courteous parcel deliveries.
  • Reduced missed deliveries through effective route planning.
  • Checked vehicle daily for optimal safety on the road.
  • Loaded and unloaded goods carefully for prevention of damage.
  • Followed company protocols strictly to maintain good service standards.
  • Maintained neat and clean appearance whilst delivering parcels to uphold company image.
  • Sorted parcels according to their destinations efficiently increasing productivity.

Front of house team member

Pizza Hut
Belfast, Antrim
03.2011 - 06.2011
  • Maintained high standards of customer service during peak times.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Assisted guests with queries or requests for optimal guest experience.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Facilitated positive dining experiences by providing excellent customer service.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.

Sales assistant

Wineflair
Belfast, Antrim
10.2010 - 01.2011
  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Education

Higher National Certificate - Business

Belfast Metropolitan College
Belfast
09.2013 - 06.2014

Belfast Metropolitan College
Belfast

Skills

  • Fibre optics installation
  • Telecommunications systems knowledge
  • Network troubleshooting
  • Equipment calibration expertise
  • Field equipment operation
  • Customer service orientation
  • Diagnostics
  • Site surveying
  • Communications cabling
  • Fusion splicing
  • Broadband systems knowledge
  • Change management
  • Budget management
  • Strategic planning
  • Operations oversight
  • Risk assessment
  • Brand promotion
  • Conflict resolution
  • Employee mentoring
  • Regulatory compliance
  • HR processes understanding
  • Team leadership
  • Time management
  • Leadership skills
  • Outstanding customer service

Timeline

Field Engineer

BT Group (Openreach Ltd)
05.2021 - Current

Courier

Royal Mail Group
03.2018 - 05.2020

Higher National Certificate - Business

Belfast Metropolitan College
09.2013 - 06.2014

Deputy store manager

The Co-Operative Group
09.2011 - 09.2021

Front of house team member

Pizza Hut
03.2011 - 06.2011

Sales assistant

Wineflair
10.2010 - 01.2011

Belfast Metropolitan College

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