Planning Software
Matthew McKissock
Glasgow
Summary
Resource Planning Specialist with 2+ years of experience in workforce scheduling, capacity management, and SLA-driven environments. Proven ability to coordinate 12+ field engineers, optimize schedules, and reduce overdue jobs by 30% for Scotland Fire Service. Strong analytical skills with expertise in planning software, Excel reporting, and fast-paced operational support.
Overview
2
2
years of professional experience
Work History
Resource Planner
Robertson Facilities Management
01.2025 - Current
- Optimized call logging processes to improve response times for reactive maintenance tasks
- Collaborated with planners and engineers to streamline job allocation
- Launched initiatives for service delivery programs to sell IT service desk contracts.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Assigned engineers and Sub Contractors to Reactive or PPM jobs
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Resource Planner
Robertson Facilities Management
01.2023 - 07.2024
- Scheduled and coordinated 12+ engineers with diverse skillsets using planning software, ensuring optimal coverage for Scotland Fire Service contracts
- Reduced overdue jobs by 30% by proactively monitoring SLAs and adjusting schedules in real-time
- Created weekly/monthly Excel reports to analyze performance metrics (e.g., job completion rates, engineer utilization)
- Managed emergency job dispatches, prioritizing tasks based on urgency and resource availability
Education
Year 3 - International Marketing
Caledonian University
01.2023
Diploma - Business & Marketing
Cardonald College
01.2021
Skills
- Resource allocation expertise
- Resource allocation management
- Proficient in scheduling software
- Service level agreement monitoring
- Excel (Data Analysis, Reporting)
- Effective stakeholder communication
- Problem-Solving
- Fast-Paced Environments
- Planning Software
- Advanced Excel
- CRM Systems
Accomplishments
- Achieved 0 Overdue tasks through effectively helping with organizing engineers monthly schedules.
- Achieved goals by introducing Evolution for PPM and Reactive tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing Monthly PPM targets and SLAs with accuracy and efficiency.
Technical Skills
Expert using all Microsoft Office Software, Evolution Software, CRM Software which helps me do my job effectively
Key Improvements
Improvement throughout my years on experience in Resource Planning and Coordinating would be my achievements in achieving 0 overdue tasks and completing all my monthly PPMs. this was done through great organization skills and also being able to solve problem due to emergency reactive that happen throughout the month.
Software
Resource Planning
Microsoft Office
Timeline
Resource Planner
Robertson Facilities Management
01.2025 - Current
Resource Planner
Robertson Facilities Management
01.2023 - 07.2024
Diploma - Business & Marketing
Cardonald College
Year 3 - International Marketing
Caledonian University
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