MATTHEW MARTIN
Aberdeen
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work history
Branch Manager
Screwfix
Aberdeen
02.2022 - Current
- Oversee all aspects of branch management, including sales, a team of 13 and enforce processes.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Participated in community activities to promote the organisation and build goodwill.
- Perform monthly and quarterly employee performance appraisals.
Customer and Trading Manager
Sainsburys
Aberdeen
03.2020 - 02.2022
- Monitored team's performance, providing additional support where necessary and rewarding success.
- Approached challenges with hands-on approach, leading from the front to inspire team members.
- Planned shift patterns, product availability and coverage at peak times for consistent service.
E-Commerce and Warehouse Section Leader
Asda
Aberdeen
04.2018 - 03.2020
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Store Colleague
Asda Middleton Park
Aberdeen
03.2014 - 04.2018
- Displayed and restocked merchandise by following brand guidelines.
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Education
Bachelor of Arts - Business Management
Robert Gordon University
Aberdeen, Aberdeen City 09/2016 - 05/2020
Oldmachar Academy
AberdeenSkills
- Team player
- Goal-oriented
- Customer service
- Energetic
Additional Information
HOBBIES AND INTERESTS
- Home Improvements
- Travelling
WORK COURSES
- Emergency First Aid at Work
- Personal License Holder
Languages
English
Fluent
Timeline
Branch Manager
Screwfix
02.2022 - Current
Customer and Trading Manager
Sainsburys
03.2020 - 02.2022
E-Commerce and Warehouse Section Leader
Asda
04.2018 - 03.2020
Store Colleague
Asda Middleton Park
03.2014 - 04.2018
Bachelor of Arts - Business Management
Robert Gordon University
09/2016 - 05/2020
Oldmachar Academy