Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic
MATTHEW MARTIN

MATTHEW MARTIN

Aberdeen

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work history

Branch Manager

Screwfix
Aberdeen
02.2022 - Current
  • Oversee all aspects of branch management, including sales, a team of 13 and enforce processes.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Participated in community activities to promote the organisation and build goodwill.
  • Perform monthly and quarterly employee performance appraisals.

Customer and Trading Manager

Sainsburys
Aberdeen
03.2020 - 02.2022
  • Monitored team's performance, providing additional support where necessary and rewarding success.
  • Approached challenges with hands-on approach, leading from the front to inspire team members.
  • Planned shift patterns, product availability and coverage at peak times for consistent service.

E-Commerce and Warehouse Section Leader

Asda
Aberdeen
04.2018 - 03.2020
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

Store Colleague

Asda Middleton Park
Aberdeen
03.2014 - 04.2018
  • Displayed and restocked merchandise by following brand guidelines.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

Education

Bachelor of Arts - Business Management

Robert Gordon University
Aberdeen, Aberdeen City
09/2016 - 05/2020

Oldmachar Academy
Aberdeen

Skills

  • Team player
  • Goal-oriented
  • Customer service
  • Energetic

Additional Information

HOBBIES AND INTERESTS

  • Home Improvements
  • Travelling


WORK COURSES

  • Emergency First Aid at Work
  • Personal License Holder


Languages

English
Fluent

Timeline

Branch Manager

Screwfix
02.2022 - Current

Customer and Trading Manager

Sainsburys
03.2020 - 02.2022

E-Commerce and Warehouse Section Leader

Asda
04.2018 - 03.2020

Store Colleague

Asda Middleton Park
03.2014 - 04.2018

Bachelor of Arts - Business Management

Robert Gordon University
09/2016 - 05/2020

Oldmachar Academy
MATTHEW MARTIN