Matthew Macdonald
Sleaford,Lincolnshire
Summary
Has a degree in business management and tourism with extensive experience in leadership, management, and financial administration. Proven ability to solve problems quickly and deliver results in fast-paced environments. Strong analytical skills complemented by a talent for building and maintaining client relationships. Seeking to leverage skills and passion for the tourism industry to drive success in new opportunities.
Overview
5
5
years of professional experience
Work history
Broker Support Executive
Lawsons Network
2026.01 - Current
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Managed operations for 200 investment clients to provide exceptional service and support.
- Organised client meetings, prepared agendas and took detailed minutes.
- Liaised with clients, enhancing communication channels.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Managed complex calendars, ensuring smooth office operations.
Manager
Publican Pubs
Shipton under Wychwood, Oxfordshire
2025.07 - Current
- Oversaw stock ordering to maintain optimal inventory levels, support operational efficiency and maintain advantageous profit margins.
- Solely responsible for the operation of numerous functions and events internal and external to the venue.
- Fostered team spirit amongst staff members through effective communication and leadership.
- Managed daily operations, ensuring smooth running of pub.
- Trained new staff on customer service protocols to enhance guest experience.
- Completed accurate end-of-day financial routines for cash and card transactions.
Bartender/Waiter
The No-Sign Wine Bar
Swansea, City and County of Swansea
2023.10 - 2025.06
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Oversaw function execution, applying industry-standard practices to meet operational demands and exceed customer expectations.
- Built rapport with patrons for improved customer experience.
- Increased upselling success rate by learning about various drink profiles and preferences.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Participated in weekly inventory checks for accurate stock management.
Customer Service Assistant
McDonald's
Shrivenham, Oxfordshire
2021.01 - 2022.08
- Navigated a working environment that was persistently fast paced and relentless.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Bachelor of Science - Business Management (Tourism)
Swansea University
Swansea 09/2022 - 07/2025
A-Levels - Mathematics, Physics, Psychology
King Alfred's Academy
Wantage, Oxfordshire 09/2020 - 07/2022
Skills
- Highly organised
- Pressure handling
- Virtual communication
- Discretion and confidentiality
- Attention to Detail
- Order processing
- Project Management
- Operations management
- Written and verbal communication
- Strategic decision-making
- Event planning
- Product inventory organisation
- Bookkeeping basics
- Customer orientation
- Sales persuasion
- Staff training delivery
References
References available upon request.
Timeline
Broker Support Executive
Lawsons Network
2026.01 - Current
Manager
Publican Pubs
2025.07 - Current
Bartender/Waiter
The No-Sign Wine Bar
2023.10 - 2025.06
Customer Service Assistant
McDonald's
2021.01 - 2022.08
Bachelor of Science - Business Management (Tourism)
Swansea University
09/2022 - 07/2025
A-Levels - Mathematics, Physics, Psychology
King Alfred's Academy
09/2020 - 07/2022