Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Languages
References
Timeline
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Matthew Lynas

Matthew Lynas

Chesterf,Derbyshir

Summary

A dedicated professional with expertise in the hospitality industry. Demonstrates exceptional direct sales techniques and outstanding customer service, ensuring client satisfaction and loyalty. Proficient as a barista and cocktail specialist, aiming to leverage these skills in a dynamic environment focused on excellence and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Operations/Area Manager

Boca Bars
Chesterfield, Derbyshire
12.2019 - Current
  • Lead multiple teams across different venues.
  • Handling weekly rotas and stock management.
  • P&L documentation and payroll delivered weekly.
  • Conduct regular market assessments to stay current on trends and maintain readiness for changes.
  • Ensuring key performance indicators are optimised and all members of staff are driven with motivational strategies to exceed sales targets.
  • Maintaining a strong relationship with brand ambassadors which not only increases revenue opportunities but expands business growth.
  • Enhanced brand visibility by promoting on social media and signing off all marketing.

Assistant manager

Pump & Grind
Chesterfield , Derbyshire
11.2017 - 12.2019
  • Demonstrated Barista skill and ensured staff maintained high-quality service and standards.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.

Customer assistant

Tesco
Chesterfield , Derbyshire
05.2013 - 11.2017
  • Assisted customers with product selection to ensure satisfaction..
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Stocked shelves regularly for easy access to products by customers.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

FOH/Barista

Society Coffee Shop
Chesterfield, DBY
06.2011 - 10.2014
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.

Education

GCSEs - English, Maths and Science

St Mary's High School
Chesterfield, Derbyshire
09/2005 - 06/2011

Skills

  • Health & Safety level 3
  • First Aid level 2
  • Direct sales techniques
  • Outstanding customer service
  • Barista & Cocktail trained
  • RSA license (Victoria)

Certification

I am a personal license holder with the ability to serve alcohol and have my own venues.

Affiliations

  • Travelling
  • Padel
  • Food and coffee

Languages

English
Native

References

References available upon request.

Timeline

Operations/Area Manager

Boca Bars
12.2019 - Current

Assistant manager

Pump & Grind
11.2017 - 12.2019

Customer assistant

Tesco
05.2013 - 11.2017

FOH/Barista

Society Coffee Shop
06.2011 - 10.2014

GCSEs - English, Maths and Science

St Mary's High School
09/2005 - 06/2011

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Matthew Lynas