Summary
Overview
Work history
Education
Skills
Timeline
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Matthew Lloyd

Pontlliw,Swansea

Summary

I am a highly skilled professional with a strong focus on team collaboration and interpersonal communication.

I pay and attention to detail, in high-pressure situations, I am Organised and goal-driven with a commitment to achieving excellence in all tasks undertaken always aim to deliver high-quality service and consistent results. I am a compassionate and driven individual with strong communication and problem-solving skills, ready to make significant impact with Network Rail.

Overview

23
23
years of professional experience

Work history

Rent Housing Officer

Caredig LTD
Swansea, City and County of Swansea
11.2019 - Current
  • Managed rent arrears cases, helping tenants devise repayment plans thus reducing overall debt levels in properties managed.
  • Fostered positive relationships with local agencies for improved community engagement.
  • Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.

Housing Law Caseworker

Shelter Cymru
Swansea , City and County of Swansea
05.2015 - 11.2019
  • Advocated for clients' rights, resulting in fair treatment under the law.
  • Assessed individual needs of clients to tailor appropriate support plans.
  • Liaised closely with other professionals for multi-disciplinary approach towards casework.
  • Maintained client dignity and privacy through confidential assessment services.

Housing Benefit Visiting Officer

City and County of Swansea
Swansea, City and County of Swansea
05.2002 - 05.2015
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
  • Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.

Education

Bachelor of Science - Business IT

Swansea Institute
Swansea

A-Levels - Business IT

Gorseinon College
Swansea

GCSEs -

Ysgol Gyfun Gwyr
Swansea

Skills

  • Team collaboration
  • Interpersonal communication
  • Analytical thinking
  • Goal-driven
  • Attention to detail
  • Performance in high-pressure situations

Timeline

Rent Housing Officer

Caredig LTD
11.2019 - Current

Housing Law Caseworker

Shelter Cymru
05.2015 - 11.2019

Housing Benefit Visiting Officer

City and County of Swansea
05.2002 - 05.2015

Bachelor of Science - Business IT

Swansea Institute

A-Levels - Business IT

Gorseinon College

GCSEs -

Ysgol Gyfun Gwyr

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Matthew Lloyd