Matthew Lloyd

Group Leader

Jaguar Land Rover

Solihull, West Midlands

11.1989 - Current

Investigated customer complaints to address areas of improvement and eliminate non-conformances.
Crafted and validated documentation outlining improved Standard Operating Procedures from suppliers (G8D Reports to D3 stage) to drive continuous improvement.
Oversee supplier corrective actions for non-conforming parts and continued quality improvements. Liaising with containment partners and our MP&L (Analyst) teams to ensure replenishment of any defective parts. Minimise impact to business.
Take advantage of various JLR software programmes to strengthen Quality Assurance (QA) measures.
Engaged with and assisted stakeholders with queries to resolve problems and identify further improvements.
Collaborated with engineering team (SPQ/CME/PVT) to communicate and achieve quality standards and outputs.
Collaborated with engineers to address and implement design changes to support production team.
Monitored and assessed quality performance of my team to gauge progress.
Created and issued Standard Operating Procedures for team members to follow.
Corresponded with teams and across sites to consistently apply best practices across organisation.
Developed and implemented tactical solutions to resolve problems, enabling optimised customer (our Production team) satisfaction.
Captured and analysed data, addressing adverse variation from suppliers.
Inspected and troubleshot product and production discrepancies (Level Zero).
Reviewed existing and proposed products, processes and systems to outline and detail areas of improvement.
Helped team implement and enforce optimum best practices in quality assurance.
Prioritised conflicting requirements assigning severity accordingly, keeping projects on-task.
Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
Defined corrective actions for non-conforming products and complaints for continued quality improvements.
Validated quality processes and identified operational and performance qualifications.
Investigated variations from desired standard to find root cause, implementing appropriate Corrective And Preventative Actions (CAPAs) and effective change control.
Coordinated closely with appropriate teams to implement necessary process and procedural changes to prevent quality issue recurrence.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Replenished stock and processed deliveries to maximise product availability.
Carried out day-to-day duties accurately and efficiently.
Engaged with stakeholders to build relationships and brand awareness.
Supported team by demonstrating respect and willingness to help.
Oversaw daily operations to achieve high productivity levels.
Managed on-site evaluations, internal audits on SPQ processes.
Wrote reports outlining project progress and results.
Administered first aid, reporting incidents and near misses when required.
Consistently arrived at work on time and ready to start immediately.