Matthew Little
Carlisle,Cumrbia
Summary
Experienced professional with a strong background in field operations, specialising in minimising customer impact during events and incidents. Demonstrated expertise in conducting robust risk assessments for both reactive and planned works, ensuring optimal performance and water quality. Proven ability to plan and deliver contingencies to enhance the water network's efficiency and future-proof operations. Skilled in mains renewal on rehabilitation projects, consistently delivering high-quality results.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Water network technician
United Utilities
Carlisle, Cumbria
2018.06 - Current
- Improved network reliability with proactive maintenance and repair procedures.
- Ensured optimal operation for pumping stations and service reservoirs within the water network
- Ensured regulatory compliance whilst carrying out network installations and maintenance tasks.
- Carried out risk assessments, ensured a safe working environment at all times.
- Managed emergency responses effectively during critical situations or disruptions.
Network Customer Inspector
United Utilities
Carlisle, Cumbria
2016.03 - 2018.06
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Carried out water network duties including managing events with minimal impact to customers within the network
Water leakage technician
United Utilities
Carlisle, Cumbria
2015.09 - 2016.03
- Employed specialised equipment to detect hidden leaks.
- Maintained accurate records of all work performed for future reference.
- Educated customers on preventive measures to avoid potential leaks.
- Reduced water waste by swiftly identifying and repairing leaks.
- Demonstrated excellent customer service skills in effectively handling queries on leakage issues.
Water network apprentice
United Utilities
Carlisle, Cumbria
2012.09 - 2015.09
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Developed practical skills for enhanced productivity through hands-on training.
- Utilised technical knowledge for problem-solving during challenging situations.
- Achieved deadline compliance with meticulous time management.
Education
NVQ Level 2 - Water distribution control
United Utilities apprenticeship scheme
Carlisle, Cumbria 2012.09 - 2015.09
NVQ Level 2 - Plumbing
Carlisle College
Carlisle, Cumbria 2010.09 - 2011.09
GCSEs - Maths, English, Science, IT and others available at request
Newman School
Carlisle, Cumbria 2004.09 - 2009.07
Skills
- Field experience dealing with events/incidents to minimise customer impact right through to restoration
- Completed robust risk assessments for reactive and planned works in order to deliver the best work possible reducing any possible impacts to CML and water quality
- Helped plan and deliver on contingencies to improve the water network and future proof us for better performance
- Mains renewal experience on rehab projects withing the area I currently work
Timeline
Water network technician
United Utilities
2018.06 - Current
Network Customer Inspector
United Utilities
2016.03 - 2018.06
Water leakage technician
United Utilities
2015.09 - 2016.03
Water network apprentice
United Utilities
2012.09 - 2015.09
NVQ Level 2 - Water distribution control
United Utilities apprenticeship scheme
2012.09 - 2015.09
NVQ Level 2 - Plumbing
Carlisle College
2010.09 - 2011.09
GCSEs - Maths, English, Science, IT and others available at request
Newman School
2004.09 - 2009.07