Summary
Overview
Work history
Education
Skills
Timeline
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Matthew Little

Carlisle,Cumrbia

Summary

Experienced professional with a strong background in field operations, specialising in minimising customer impact during events and incidents. Demonstrated expertise in conducting robust risk assessments for both reactive and planned works, ensuring optimal performance and water quality. Proven ability to plan and deliver contingencies to enhance the water network's efficiency and future-proof operations. Skilled in mains renewal on rehabilitation projects, consistently delivering high-quality results.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work history

Water network technician

United Utilities
Carlisle, Cumbria
06.2018 - Current
  • Improved network reliability with proactive maintenance and repair procedures.
  • Ensured optimal operation for pumping stations and service reservoirs within the water network
  • Ensured regulatory compliance whilst carrying out network installations and maintenance tasks.
  • Carried out risk assessments, ensured a safe working environment at all times.
  • Managed emergency responses effectively during critical situations or disruptions.

Network Customer Inspector

United Utilities
Carlisle, Cumbria
03.2016 - 06.2018
  • Increased customer satisfaction by resolving issues.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out water network duties including managing events with minimal impact to customers within the network

Water leakage technician

United Utilities
Carlisle, Cumbria
09.2015 - 03.2016
  • Employed specialised equipment to detect hidden leaks.
  • Maintained accurate records of all work performed for future reference.
  • Educated customers on preventive measures to avoid potential leaks.
  • Reduced water waste by swiftly identifying and repairing leaks.
  • Demonstrated excellent customer service skills in effectively handling queries on leakage issues.

Water network apprentice

United Utilities
Carlisle, Cumbria
09.2012 - 09.2015
  • Strengthened understanding of business operations by actively listening during briefings and trainings.
  • Developed practical skills for enhanced productivity through hands-on training.
  • Utilised technical knowledge for problem-solving during challenging situations.
  • Achieved deadline compliance with meticulous time management.

Education

NVQ Level 2 - Water distribution control

United Utilities apprenticeship scheme
Carlisle, Cumbria
09.2012 - 09.2015

NVQ Level 2 - Plumbing

Carlisle College
Carlisle, Cumbria
09.2010 - 09.2011

GCSEs - Maths, English, Science, IT and others available at request

Newman School
Carlisle, Cumbria
09.2004 - 07.2009

Skills

  • Field experience dealing with events/incidents to minimise customer impact right through to restoration
  • Completed robust risk assessments for reactive and planned works in order to deliver the best work possible reducing any possible impacts to CML and water quality
  • Helped plan and deliver on contingencies to improve the water network and future proof us for better performance
  • Mains renewal experience on rehab projects withing the area I currently work

Timeline

Water network technician

United Utilities
06.2018 - Current

Network Customer Inspector

United Utilities
03.2016 - 06.2018

Water leakage technician

United Utilities
09.2015 - 03.2016

Water network apprentice

United Utilities
09.2012 - 09.2015

NVQ Level 2 - Water distribution control

United Utilities apprenticeship scheme
09.2012 - 09.2015

NVQ Level 2 - Plumbing

Carlisle College
09.2010 - 09.2011

GCSEs - Maths, English, Science, IT and others available at request

Newman School
09.2004 - 07.2009

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Matthew Little