Matthew Lancaster
IT Technician
Iwade
Summary
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
IT Technician
Swale Academies trust
Sittingbourne
10.2022 - 08.2024
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Troubleshot various incidents related to hardware, networks and software faults.
- Supported network and infrastructure, achieving optimal performance and connectivity.
- Executed tasks adhering to documented procedures and processes for all activities.
- Implemented infrastructure connectivity solutions, optimising phone systems and data networking.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Used [JIRA] to track support tickets and document actions.
Starbucks Supervisor
Starbucks
Sittingbourne
04.2017 - 09.2022
- Increased team productivity through effective staff planning, coordination and task delegation.
- Guided and coached staff to achieve individual growth and sales production targets.
- Trained new hires and set up mentoring relationships to drive team performance.
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
Education
GCSEs - maths english IT
Minster College
Isle of Sheppy 04.2005 - 06.2006
Google IT Support Professional - IT
Coursera
UK 11.2022 - 12.2022
CompTIA A+ - IT
CompTIA
UK 06.2020 - 12.2020
Windows server administration 2019 - IT
Udemy
UK 01.2023 - 03.2023
Linux Training Course - IT
Udemy
UK 02.2023 - 06.2023
Skills
Networking & Troubleshooting troubleshooting
undefinedTimeline
Linux Training Course - IT
Udemy
02.2023 - 06.2023
Windows server administration 2019 - IT
Udemy
01.2023 - 03.2023
Google IT Support Professional - IT
Coursera
11.2022 - 12.2022
IT Technician
Swale Academies trust
10.2022 - 08.2024
CompTIA A+ - IT
CompTIA
06.2020 - 12.2020
Starbucks Supervisor
Starbucks
04.2017 - 09.2022
GCSEs - maths english IT
Minster College
04.2005 - 06.2006
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