Matthew Keeley-Smith
King's Lynn,Norfolk
Summary
Trusted to run both customer service and procurement in a business that relies on good product knowledge and a keen eye for detail. Driven by a good challenge to test problem solving skills. Flexible leading a team as well as working within one, while maintaining high standards and a positive morale.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service and Procurement Manager
Beers Of Europe LTD
King's Lynn, Norfolk
2012.10 - Current
- Manage Customer Service site wide across multiple formats
- Improve communication amongst all levels of the business
- Handle both on-trade and off-trade accounts
- Solve customer issues within short timeframes
- Work with multiple courier services to better understand their processes and to get our own needs across.
- Manage and delegate workloads for other members of staff
- Create purchase orders with over 100 different suppliers
- Work with visiting reps to establish relationships within the industry
- Inventory management, ensuring stock stays at a good level, while working with best before dates
- Hold a good and current knowledge of the industry to help where required
- Held other responsibilities on site such as First Aider, Forklift Driver and Fire Marshall
Education
A-Levels -
Kings Lynn Academy
2010.09 - 2012.06
Bachelor of Arts - History and Sociology
College of West Anglia
2012.09 - 2015.06
Skills
- Good Decision Making
- Critical Thinking
- Good Communication
- Sales Expertise
- Procurement Strategy
- Self Motivated
Timeline
Customer Service and Procurement Manager
Beers Of Europe LTD
2012.10 - Current
Bachelor of Arts - History and Sociology
College of West Anglia
2012.09 - 2015.06
A-Levels -
Kings Lynn Academy
2010.09 - 2012.06