Matthew John Butlin
Ashby de la Zouch,Leicestershire
Summary
Detail-oriented Linux Server Administrator experienced in maintaining complex systems and optimising server performance through automation and proactive monitoring. Achieved operational efficiency by troubleshooting intricate issues and implementing effective solutions. Focused on advancing in cloud infrastructure management while leveraging technical expertise to drive innovation.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Senior Linux System Administrator
FIS Global
Birmingham
2022.04 - 2025.12
- Promoted to Senior System Administrator, continuing existing role with additional responsibilities as escalation contact, project contact for banking solutions, and Change (CAB) nominee, while taking ownership of issues and projects during resource shortages. Required to manage installation and configuration of Backup (NetBackup/Commvault) and Monitoring (Zabbix/Nagios/Splunk). Utilised scripting (Bash) and ITIL practices to meet SLA agreements, reduce incidents through knowledge articles and automation via BigFix/Ansible, and provide visibility on service requests and Change tasks, facilitating knowledge transfer and supporting other teams through screenshares and one-to-one support.
- Delivered round-the-clock support to various client areas.
- Executed daily responsibilities with precision and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Provided support to colleagues in a friendly and respectful manner.
- Adapted work schedule to include nights, weekends, and holidays.
- Supported team by demonstrating respect and willingness to help.
- Punctually reported to work, prepared to begin tasks without delay.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
3rd Line Unix/Linux Support Analyst
FIS Global
Birmingham
2015.06 - 2022.04
- Functioned as one of 2 primary project contacts for banking solution, developing and implementing infrastructure for 3 banks while resolving 3rd level support issues in Banking Infrastructure.
- Delivered technical expertise for 2nd and 3rd line support.
- Functioned as a reliable Subject Matter Expert (SME), delivering prompt and accurate expertise to other support agents.
- Offered excellent customer service through prompt responses and resolution of technical issues.
- Engaged in project work through the implementation of disaster recovery practices and support for changes outside regular hours.
- Executed regular tests of IT systems to confirm reliability.
- Refined IT processes to boost overall workflow.
- Partnered with project managers to ensure successful project completion.
- Conducted training sessions for staff on new systems to improve productivity.
- Maintained optimal system performance, ensuring minimal downtime.
- Performed routine maintenance checks on systems thus ensuring peak performance.
- Delivered excellent customer service by responding to and resolving technical issues.
Applicaton Support Analyst
Atos
Beeston, Nottinghamshire
2012.09 - 2015.06
- Provided 3rd level support for Home Office and UK Border Agency (UKBA) account across various applications,
- Q-Matic SME for UKBA working with 3rd party provider to ensure performance and uptime for Home Office users.
- Running SQL queries,
- Updating and testing I-apply website for user booking and appointments into Qmatic booking system.
- Undertook additional responsibilities in Change Management to ensure seamless operation and deployment. Offered on-call support during out-of-hours and weekends for 24/7 remote assistance, maintaining SC clearance.
- Resolved complex issues by utilising systematic approaches to problem-solving.
- Diagnosed system malfunctions to maintain business continuity.
- Enhanced system reliability through regular maintenance procedures and updates.
- Executed tasks according to documented procedures and processes.
3rd line Unix/Linux Support Analyst
TNT
Atherstone, Warwickshire
2008.09 - 2012.08
- Dealing with all 3rd level support issues/queries ranging from Operating Systems to Hardware issues/upgrades for Unix/Linux systems and applications which include Redhat (RHEL 4.5 onwards), HP-UX, VMware, FTP, Veritas, Oracle VM, DR techniques. This role includes assisting, designing, installation (via kickstart), configuration and maintenance of Linux/Unix systems including OS maintenance (User management, command line utilities, Filesystem extensions, Storage allocation, resource allocation and maintenance via VMware, HA within VMware), ESX/ESXi (4/4.1) host installation/maintenance, kernel upgrades, additional package installation via RPM, this role requires good troubleshooting and analytical skills to provide necessary support for production and test/dev systems which also includes being on-call out of hours/weekends and bank holidays, to provide assistance with 24/7 support.
Senior 2nd line CIT Support Analyst
TNT
Atherstone, Warwickshire
2004.06 - 2008.09
- Dealing with all 2nd line CIT support issues/queries regarding CIT applications and all other applications which these also use such as, Engin, Mainframe, Unix, FTP etc. This role includes being on-call out of hours/weekends and bank holidays, to aid with 24/7 support.
- Collaborated effectively within cross-functional teams for optimum results.
- Performed routine maintenance checks on systems thus ensuring peak performance.
- Coordinated with team members for improved efficiency.
- Provided training sessions to staff on new systems, increasing productivity.
- Tracked and logged all support requests accurately in line with company procedures.
- Delivered excellent customer service by responding to and resolving technical issues.
Various roles from call taking to admin
TNT
Atherstone, Warwickshire
2001.04 - 2004.01
- Handled customer queries and resolutions in call centre from April 2001 to 2003, then transitioned to network operations until 2004, and subsequently provided first-line IT support.
- Increased customer satisfaction by resolving issues.
- Executed daily operational tasks with precision in a fast-paced environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Exhibited a positive attitude and support for colleagues in team settings.
- Assisted team members by fostering a respectful and cooperative work environment.
Education
BEng Honours - Software Engineering
University of Coventry
Coventry 1997.10 - 1999.07
A Levels - Maths, Physics, Geography, General Studies
Queen Elizabeth School
Atherstone 1990.04 - 1997.07
GCSEs - Mathematics, English (Language & Lit), Science Dual Award, Geography, History, Design & Tech, Business Studies, French
Queen Elizabeth School
AtherstoneSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Resourcefulness
- Bash command line
- Linux kernel understanding
- Cloud administration
- Cron job scheduling
- Linux server maintenance
- Software package installation
- Virtualization technologies
- Bash shell scripting
- Linux command line interface
- User administration
- Server virtualisation
Affiliations
- Dog walking
- Gym
- Football
- Summertime chance to Barbeque and spend time with family and friends
Accomplishments
STAR nominee at FIS Global for going above and beyond for the greenfield build of Atom Bank
Certification
Recent Qualifications obtained via Immersive Labs
Systems Administrator – Intermediate
Security Engineer
AWS Cloud Engineer
AWS Incident Response Specialist
References
References available upon request.
Timeline
Senior Linux System Administrator
FIS Global
2022.04 - 2025.12
3rd Line Unix/Linux Support Analyst
FIS Global
2015.06 - 2022.04
Applicaton Support Analyst
Atos
2012.09 - 2015.06
3rd line Unix/Linux Support Analyst
TNT
2008.09 - 2012.08
Senior 2nd line CIT Support Analyst
TNT
2004.06 - 2008.09
Various roles from call taking to admin
TNT
2001.04 - 2004.01
BEng Honours - Software Engineering
University of Coventry
1997.10 - 1999.07
A Levels - Maths, Physics, Geography, General Studies
Queen Elizabeth School
1990.04 - 1997.07
GCSEs - Mathematics, English (Language & Lit), Science Dual Award, Geography, History, Design & Tech, Business Studies, French
Queen Elizabeth School