Matthew James

Being made responsible for the implementation team with some changes in the Pinnacle management team let me take on more responsibility from a team members point of view. Ensuring accreditations are achieved and maintained, delivering APR’s, managing the team resource specifically and a project manager helped me grow in experience and develop the implementation team overall.

A chance to implement a new product from a new supplier. I was very keen to get involved with a new offering and team. Picking up some of the more technical aspects of Acumatica as well as the manufacturing element due to my skillset, I was very happy to be involved early on in a brand new revenue stream for Pinnacle. Due to my time as upgrades manager, I was advised early on to adopt a team leader role getting involved again in quotes, 3rd party integrations, training, team building, team concerns/issues working towards a more managerial role in the future.

Initially covering for maternity leave that turned into a full time role. We identified the need for regular customer upgrades and two project managers to cover the volume of upgrades required across the customer base. Co-ordinating resource and controlling budget, involved from quote, to delivery, this role allowed me to meet a larger variety of customers both internal and external in terms of integration with other departments within Pinnacle. Working as a specialist manufacturing consultant as required.

A continuation of my previous role at a larger business partner with a more varied customer base. At Pinnacle, I am committed to more of the implementation side of projects as well as project management. I have expanded my product knowledge and use of the software in a more varied set of industries. Responsibilities included pre-sales, site assessment, Project Implementation, Support and Training in the Sage 200 and Sage 50 Suite. Specialising in Manufacturing (50 and 200) in particular. Sage 50 was removed from Pinnacle’s supported products in later years.

A varied role covering a variety of responsibilities including pre-sales, site assessment, Project Implementation, Support and Training in the Sage 200 and Sage 50 Suite. Specialising in Manufacturing (50 and 200) in particular

MMD R&D Manufacturing Tester - testing and involved in development of the sage 50 and sage 200 manufacturing modules. Usability testing, automated testing (writing and running) and script testing were part of the day to day activities. Achieved my ISEB qualification.

Communicating and dealing with technical support issues within the business partner community, user acceptance testing and data investigations

First point of contact for Sage 50 accounts inquiries, moved onto 2nd level support as well as an "academy technical support line" role where new support agents would contact myself with queries they were unable to resolve.

First point of contact for Orange mobile phone customers when they had queries with their mobile phone bill.