Matthew Ing
Harrow
Summary
Detail-oriented Office Administrator recognised for optimising property management and administrative operations. Enhanced organisational efficiency through effective tenant screening, lease preparation, and compliance with tenancy law and safety regulations. Cultivated positive tenant relationships while managing office tasks and fostering a collaborative work environment.
Overview
1
1
Certification
5
5
years of post-secondary education
15
15
years of professional experience
Work history
Office Administrator
BJE London Limited
Harrow
2021.05 - Current
- Managed daily scheduling to facilitate organised operations.
- Handled correspondence, providing timely responses to all enquiries.
- Answered phone calls and emails, responding to prospects' questions quickly and clearly.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Kept accurate records of all resident and tenant correspondence.
- Prepared timely reports on property status, kept landlords informed about their investment condition.
- Kept meticulous records of all transactions, ensured compliance with regulatory bodies.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Carried out reference and credit checks on new clients.
- Stayed abreast of local real estate trends to provide informed advice to clients,.
- Maintained up-to-date knowledge on housing laws to provide accurate advice.
- Drafted detailed property descriptions for advertising purposes, attracted prospective tenants.
- Actively promoted available properties through various channels for faster lettings.
- Handled rent collections efficiently, reduced late payment incidences.
- Delivering excellent customer service resulted in repeat business from satisfied clients,.
- Conducted thorough tenant screenings for safer lettings.
- Addressed and resolved conflicts between tenants promptly.
- Distributed and followed up on tenant renewal notices.
- Enforced policies and rules for all tenants.
- Kept common areas clean, neat and free of debris.
- Obtained and maintained accurate financial records.
- Obtained and maintained accurate financial records.
- Fostered a positive work environment with clear communication skills.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Maintained office supplies, reducing downtime due to lack of resources.
- Ensured compliance with health and safety regulations at all times.
- Assisted in staff recruitment, contributing to building a strong team.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
- Coordinated logistics for special events, resulting in successful company functions.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
Store Manager
Oxfam
New Malden & Kingston Upon Thames, Surrey
2018.02 - 2020.02
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Upheld health and safety regulations within Oxfam premises to ensure a safe shopping environment.
- Assisted customers in locating products around the shop floor promptly.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Coached underperforming employees improving their job performance significantly.
- Developed a team-oriented environment by implementing effective leadership strategies.
Customer Service Representative
Nationwide Building Society
Twickenham
2011.04 - 2018.02
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Offered technical support, leading to enhanced user experience.
- Trained new hires for improved productivity and efficiency on the job floor.
- Ensured smooth running of operations with timely preparation of reports.
- Managed essential administrative functions to ensure efficient store workflow. contributing towards smooth store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Education
GCSEs - English Language, Literature, Maths, Science Biology, Chemistry, Geography, Drama, Design & Technology
Gayton High School
Harrow 1990.09 - 1995.09
Foundation - Pass - Health & Social Care
Stanmore College
Stanmore1997-09
Skills
- Administrative support
- Inventory management
- Office management
- Legal compliance awareness
- Risk management
- Tenant screening
- Tenancy applications
- Rent collection
- Credit checks
- Background checks
- Screening processes
- Tenant screening
- Regulatory knowledge
References
Available on request.
Interests
Relaxing with my friends watching movies, playing games, computers, meeting new people, going to the cinema.
Accomplishments
- Customer relation course – How to build relationships with members of the public
- 1998 - 1999 Weald College
- NVQ City & Guilds Word for Windows – Level 1 – Pass
Certification
Anti-Money Laundering Advance ensuring that Anti-Money Laundering ensuring that it does not take place.
General Data Protection Regulation (GDPR) ensuring that all data is secure with the work place.
References
References available upon request.
Timeline
Office Administrator
BJE London Limited
2021.05 - Current
Store Manager
Oxfam
2018.02 - 2020.02
Customer Service Representative
Nationwide Building Society
2011.04 - 2018.02
GCSEs - English Language, Literature, Maths, Science Biology, Chemistry, Geography, Drama, Design & Technology
Gayton High School
1990.09 - 1995.09
Foundation - Pass - Health & Social Care
Stanmore College