Matthew Hooper

I oversee global risk management, identifying and mitigating risks to safeguard the organisation. I manage daily operations for all Ukraine memberships, ensuring efficient service delivery and continuously updating intelligence for the Ukraine risk advisory map, utilised by brokers at Lloyd’s of London.

I am responsible for financial management, including budgeting and strategic planning, working closely with senior leadership. I cultivate and maintain strong relationships with key clients and stakeholders to enhance customer satisfaction. Additionally, I ensure compliance with legal and regulatory frameworks, upholding the highest standards of corporate governance for all the claims management team and assistance team.

I lead and mentor my team, fostering a high-performance culture and supporting staff development.

· Global Risk Management: Oversaw global risk management, identifying and managing risks to protect the company.

· Client & Stakeholder Relations:Maintained relationships with key clients and stakeholders to ensure customer satisfaction.

· Leading risk management advisory projects: Oversee and lead risk management projects, conducting risk assessments, providing outsourced risk and DPO functions, thematic reviews, gap analysis, and policy remediation.

· Managing a specialised unit: Take charge of the Risk Advisory division, overseeing day-to-day operations, managing a dedicated team, and ensuring smooth delivery of services.

· Coaching and mentoring: Provide guidance and mentorship to existing and new team members, helping them grow within their risk advisory roles and fostering a culture of continuous learning.

· Engagement in client consultancy: Lead consultancy engagements, particularly in risk management, data protection, ESG, and related fields, ensuring clients receive tailored advice to meet their unique needs.

· Business development: Identify new opportunities in risk consultancy, pitch services to new industries, and engage with existing clients to expand the range of services provided.

· Travelled extensively, often at short notice, to assist clients and teams in navigating complex and dangerous situations.

• Managed negotiations with clients to secure profitable contracts.
• Coordinated large scale projects with successful outcomes.

Liaising with underwriters at Lloyd’s of London regarding global threat developments, overseeing crisis management and recommending emergency responses. I collaborate with insurance firms and Lloyd’s market corporations to deliver frontline risk advisory services. I ensure organisation-wide preparedness through effective interdepartmental communication.

I develop and oversee operational plans, budgets, and contingency stock for the Emergency Response Unit, while enhancing and disseminating emergency preparedness and response strategies. Additionally, I mentor and support Emergency Response Unit staff, defining roles and delivering training.

I manage global crisis responses, including Kidnap and Ransom cases, and maintain strong relationships with external stakeholders, including partner agencies, volunteer networks, and donors.

Supervise the daily operations of surveillance aircraft for the US and Iraqi military. This includes overseeing vehicle maintenance, weapons management, and inventory control of a multi-million-pound fleet, as well as managing all associated paperwork and maintenance records. My role involves implementing strategies to ensure client safety during operations.

I provided governance support and risk advisory oversight, managing the identification, quantification, and aggregation of key risks. I advised senior management, drove process improvements, and led a high-performing risk team.

I collaborated with stakeholders to identify risks in new or modified products, services, regulations, and third-party operations, and developed stress-testing plans with contingency strategies.

As the Operations Manager, I cultivated and maintained strategic relationships with businesses and customers, implemented streamlined processes and procedures, and managed budgetary requirements. I collaborated closely with the Managing Director on various business matters, conducted threat and vulnerability analyses, and provided tailored improvement initiatives. Ensuring compliance and deliverables, I emphasised cost-effective, viable solutions in areas such as physical security and services in the MEA region.

· Executive Protection (EP)

· Due Diligence Investigations

· Crisis Response

· Counterfeit Investigations

· Facility Management

· Event security

· Auditing & Budgeting

Provided comprehensive support to clients in travel risk and journey management while serving as Deputy to the Operations Manager. I coordinated emergency international medical and political evacuations, improved services through negotiations and agreements with Service Providers (SPA). Additionally, I compiled client integration plans and reports, conducted reviews, and assisted Business Developers by presenting our operational capabilities, relevant case briefs, and potential clients.

Experienced in operations across Afghanistan, Iraq, Kenya, and Somalia, working with the US Department of Defense (DoD), Department of State (DoS), and private companies. I specialised in providing close protection, military training, and crisis response services throughout the Middle East and Africa.

Royal Navy Communication, 148 Battery comprising specially trained personnel from the British Army and Royal Navy. Specialist in Naval Gunfire Support Forward Observation (NGSFO)