Matthew Holder
Basildon,Essex
Summary
Inspired to effect real change, the expertise I've developed in finance, complemented by a keen eye for detail and my experience with customer interactions, drives my commitment to fulfilling customer needs and forging lasting bonds. I am dedicated to providing exceptional service and seek roles that underscore effective relationship management and unmatched customer support. Prepared and geared up to tackle practical challenges, I strive to align with customer goals and adapt to their evolving expectations. I seek a position that not only harnesses my capabilities but also appreciates the significance of teamwork in navigating obstacles and encouraging growth.
Overview
16
16
years of professional experience
Work history
Educational Consultant
INTERNATIONAL INSTITUTE FOR LEARNING
London
10.2022 - 02.2024
- Conducted thorough assessments of client learning needs, gaining insights into unique requirements
- Designed and executed personalised learning and development plans, aligning with client objectives and optimising resource utilisation
- Successfully prospected and acquired new clients, building robust pipeline of opportunities
- Fostered strong client relationships by understanding and meeting their needs, ensuring tailored solutions and seamless product/service delivery in collaboration with cross-functional teams
- Moved new prospects to closed sales, applying strategic negotiation and persuasive communication to secure commitments and expand market presence
- Partnered with Subject Matter Experts to ensure effective delivery of client-focused training programs, enhancing collaboration and mutual growth
- Attended weekly sales meetings to collaborate with team, reporting on sales performance, successes, and challenges, fostering culture of transparency and collective improvement
- Prepared detailed reports on account status and sales progress, utilising CRM software to track client interactions and analyse product/service usage
- Kept abreast of industry trends, competitor activities, and market opportunities through diligent research and analysis, informing strategic decisions.
Fees Receivables Coordinator
STACE LLP
Epping, Essex
09.2016 - 09.2022
- Managed client fees and costs comprehensively, improving efficiency with specialised tools for project fee initiation
- Focused on building and maintaining strong relationships with key client, ensuring their needs were met through tailored cost-control strategies, which kept project expenses under budget and preserved profitability
- Regularly created and shared detailed project cost reports, performed monthly reconciliations to assess fees across various projects, and shared these insights with management, demonstrating commitment to transparency and collaborative problem-solving
- Involved frequent onsite visits to enhance client communication and operational processes, including reporting, reconciliation, and efficient cost allocation, which fortified client trust and satisfaction
- Closely monitored project expenditures and resource distribution, optimising project execution for maximum efficiency and effectiveness
- Analysed weekly financial data, assessed project health and profitability, offering strategic insights to management that guided informed decision-making
- Proactively identified, reported, and addressed data discrepancies, ensuring agile and knowledgeable responses to financial adjustments
- Provided comprehensive support in accounting, including management reporting, invoicing, and credit control, contributing to financial stability and success of projects and client relationships.
Accounts Assistant
STACE LLP
Epping, Essex
08.2012 - 08.2016
- Part of dynamic team of four Accounts Assistants at leading surveying, construction, and property consultancy
- Assisted with monthly financial reporting for key projects, implemented effective cost control measures, executed comprehensive credit control strategies, developed and maintained project cost trackers, collaborated with surveying staff, contributed to monthly financial discussions with partners, maintained continuous communication with colleagues, coordinated budget planning and communication among Party Wall Surveyors, Cost Managers, and Store Development Managers.
Account Executive
BOSCH
Denham, Buckinghamshire
08.2010 - 09.2011
- Maintained order of Toyota accounts as well as other customers, recommencing previous position at Bosch
- Collaborated effectively with accounts department in Germany, achieving closure of most open invoices by end of each month, which kept financial records current and streamlined.
- Upheld 100% compliance with client accounting standards, mirroring accolade previously received at Bosch, showcasing commitment to excellence in financial processes.
- Analysed customer warranty claims to pinpoint revenue from European Quality Agreement and Campaign activities, thereby enhancing understanding of financial impacts from warranty operations.
- Enabled smooth coordination and communication throughout various levels of organisation, ensuring seamless collaboration and information sharing.
Account Executive (placement)
BOSCH
Denham, Buckinghamshire
08.2008 - 08.2009
- Managed payment analysis and delivered logistical support primarily for Toyota's European operations, while also extending logistical assistance to other accounts, including Honda, improving financial operations and support efficiency.
- Successfully analysed self-billing invoices from customers, identifying and reclaiming missing payments through customer claims and leveraging European pricing model, which enhanced revenue protection.
- Contributed to product launch successes by ensuring accuracy of service parts portfolios, aligning with critical milestones for seamless market introductions.
- Worked with Bosch Plants to ensure customer orientation and delivery performance via proactive analysis or production planning and stock holding
- Recovered €0.5 million for Bosch by addressing and correcting over 50 European pricing discrepancies, demonstrating exceptional financial acuity and attention to detail.
- Received client award for 100% compliance to their accounting procedures.
Education
Bachelor of Arts - Business Management Studies
University of Hertfordshire
Hertfordshire 04.2001 -
A Levels -
Beal High School - Sixth Form
04.2001 -
GCSEs -
Beal High School
04.2001 -
Skills
- Relationship building & Management
- Excellent Communication Skills
- Teamwork/Collaboration
- Customer Service
- Analytical Skills
- Sales and Negotiation
- Attention to detail
- Project Management
- Problem-Solving Skills
- Time management
- Microsoft Office (Excel, PowerPoint, Access, Word, Teams and Outlook)
- Microsoft Dynamics CRM
Affiliations
- I have a strong passion for health and fitness, consistently visiting the gym at least five times a week and engaging in 5-a-side football as often as possible. My commitment goes beyond physical well-being; it encompasses the discipline, dedication, and vitality that positively influence my professional life. I believe active living has enhanced my stress management, focus, and adaptability to workplace challenges. I firmly believe in and advocate for a holistic approach to well-being, emphasizing the care of body, mind, and spirit as a lifelong commitment.
References
References available upon request.
Timeline
Educational Consultant
INTERNATIONAL INSTITUTE FOR LEARNING
10.2022 - 02.2024
Fees Receivables Coordinator
STACE LLP
09.2016 - 09.2022
Accounts Assistant
STACE LLP
08.2012 - 08.2016
Account Executive
BOSCH
08.2010 - 09.2011
Account Executive (placement)
BOSCH
08.2008 - 08.2009
Bachelor of Arts - Business Management Studies
University of Hertfordshire
04.2001 -
A Levels -
Beal High School - Sixth Form
04.2001 -
GCSEs -
Beal High School
04.2001 -
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