Summary
Overview
Work history
Education
Timeline
Generic

Matthew Hebden

New Ferry,Wirral

Summary

I'm a dynamic, technically proficient individual with a robust mindset dedicated to providing the utmost satisfaction for both customers and the business. I exude confidence and unwavering commitment to quality. With a proven track record of excelling in every role I undertake, I'm consistently sought after by leaders for insights to enhance team performance and often tasked with coaching others. I actively engage as a team player, striking a balance between support and challenge to drive collective success. My enthusiasm and motivation drive me to excel both independently and collaboratively. Alongside my adept interpersonal skills, I effortlessly cultivate strong working relationships with stakeholders across various business functions. I communicate effectively, tailoring my message to diverse audiences. Committed to personal growth, I continuously seek opportunities to enhance my skills. My resilient approach enables me to navigate workplace challenges while fostering a culture of positivity and enthusiasm.

Overview

22
22
years of professional experience

Work history

Tier 2 MDU (Multi dwelling Unit) Engineer

Sky
09.2019 - Current
  • Highly skilled MDU engineer, providing escalated levels of support to customers, business, and contractors, spanning across a large geographical area.
  • 'Enhancing driving performance by providing coaching both on-site and remotely.'
  • Support new products and ways of working.
  • Stay updated with new products and knowledge.
  • Technical skills in MDU, broadband networking, fault finding, and repair.
  • Coaching and mentoring new to role employees, as well as experienced.
  • Management of relationships with external suppliers.
  • Full IRS installs and servicing.

Broadband Tech

Sky
01.2018 - 06.2019
  • Increased customer satisfaction by resolving issues.
  • Conducted testing to diagnose system faults.
  • Replenished stock and processed deliveries to maximise product availability.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Innovative team member in the field of broadband and technical experts.
  • Developing and sharing knowledge with colleagues and leaders to support growth within the team.

Q Tech Engineer

Sky
02.2016 - 01.2018

  • Successfully navigated challenges associated with Wi-Fi setups and mesh systems.
  • Collaborated with cross-functional teams, integrating engineering expertise with other areas of knowledge to achieve common goals.
  • Supported management decision-making with expert-level technical guidance.
  • Maintained updated knowledge of industry advancements to implement emerging solutions.
  • Addressing unforeseen challenges that emerge with the introduction of a new product.
  • Assisted all engineers with daily challenges encountered both on-site and remotely while staying up-to-date with ongoing training.

DTH Engineer

Sky
09.2005 - 01.2016
  • Exceptional NPS and customer satisfaction.
  • Coaching and Facilitating learning
  • Team manager cover on multiple occasions.
  • Consistently achieved high PDP scores annually.
  • Mentored 4 new to role engineers.

Cable installer

Kelly Communications
02.2002 - 09.2005
  • Cable pulling, installing, and servicing.
  • safety management.
  • Highways & byways laws.
  • Customer service delivery.
  • Stock maintenance and management.
  • Excavation and reinstatement

Education

Qualifications
04.2001 -

Timeline

Tier 2 MDU (Multi dwelling Unit) Engineer

Sky
09.2019 - Current

Broadband Tech

Sky
01.2018 - 06.2019

Q Tech Engineer

Sky
02.2016 - 01.2018

DTH Engineer

Sky
09.2005 - 01.2016

Cable installer

Kelly Communications
02.2002 - 09.2005

Qualifications
04.2001 -
Matthew Hebden