Matthew Harvey
Wakefield
Summary
A driven and analytical professional with a diverse background spanning client management, technical solutions, and the legal sector. Currently excelling as an Advice Client Manager, focused on delivering impactful projects that demonstrate significant social value in tackling fuel poverty. Proven ability to translate data into actionable insights, manage complex stakeholder relationships, and ensure projects meet strategic KPIs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Client Manager
YES Energy Solutions
11.2024 - Current
- Build and maintain strong, collaborative relationships with clients to deliver impactful results and exceed expectations.
- Ensure projects meet their targets and KPIs while demonstrating the significant social value of the work, particularly in tackling fuel poverty.
- Deliver clear, impactful reporting and translate complex data into actionable insights for process improvement and strategic decision-making.
- Collaborate effectively with diverse internal and external stakeholders to optimise processes for efficiency and accuracy.
Technical Solutions Officer
OE Electrics
06.2022 - 10.2024
- Provided in-depth technical support and delivered custom, bespoke solutions for a wide range of clients.
- Managed the full solution lifecycle, from initial concept and CAD design to technical specification and final production, ensuring quality and functionality.
- Excelled at quickly establishing client requirements and guiding them to effective, safe, and electrically sound solutions.
- Previous roles at OE Electrics Ltd include Technical Solutions Assistant, Technical Processing Assistant, and Quotations Advisor (Jan 2019 - June 2022).
Paralegal
Leigh Day
06.2014 - 12.2018
- Managed the day-to-day running of multiple cases within the International & Group Claims department, handling sensitive client communication.
- Assisted a Senior Legal Executive, with heavy involvement in the preparation and service of critical legal documents and reports, requiring meticulous attention to detail.
- Previous role at Leigh Day includes Admin Assistant (May 2013 - May 2014).
Assistant Advisor/Support Officer
Department for Work and Pensions
07.2012 - 05.2013
- Operated in a client-facing role within a Job Centre, assisting claimants with Job Seekers Allowance processes.
- Required in-depth knowledge of benefits systems and strong interpersonal skills to handle queries and ensure claimants met required conditionality.
Education
Intermediate Level Apprenticeship (Level 2) - Business & Administration
NVQ (Level 3) - Travel and Tourism
GCSEs - Including Maths (B) and English Language (B)
Skills
- Impact Reporting & Data Analysis: Proven ability to translate data into actionable insights and deliver impactful reporting that demonstrates social value (YES Energy Solutions)
- Project Delivery & Management: Experience managing projects from initial concept to final delivery, ensuring KPIs are met (YES Energy Solutions, OE Electrics)
- Stakeholder & Client Management: Expertise in building strong, collaborative relationships with diverse clients and stakeholders in corporate, legal, and social welfare settings
- Analytical & Problem-Solving: Highly developed analytical skills from providing bespoke technical solutions and managing complex legal cases
- Knowledge of Social Welfare: Direct experience with benefits systems and supporting individuals facing financial hardship (DWP, YES Energy Solutions)
- Process Improvement: A record of optimising processes for greater efficiency and accuracy
- Communication & Influencing: Excellent written and verbal communication skills, able to frame information for a variety of audiences
Timeline
Client Manager
YES Energy Solutions
11.2024 - Current
Technical Solutions Officer
OE Electrics
06.2022 - 10.2024
Paralegal
Leigh Day
06.2014 - 12.2018
Assistant Advisor/Support Officer
Department for Work and Pensions
07.2012 - 05.2013