Matthew Hanley

Key responsibilities include:- (i) maintenance of daily billing reports ensuring timely creation and reconciliation of credit and debit notes; (ii) management of pricing contract amendments to enable UK customers to order products; (iii) management of customer claims for over and under charging together with invoicing as needed; (iv) analysis and resolution of price claim discounts errors to support financial accuracy and enhance customer satisfaction.

Key responsibilities included a variety of tasks from stock management, customer service and working behind the scenes in the warehouse. I worked across teams flowing to the work as needed.

Responsibilities included customer service, stockroom and digital check out.

Responsibilities included service customers, handling cash, working as part of a team covering roles as needed and training new team members.

Responsibilities included greeting customers, operating the till, handling cash, solving customer problems, managing stock and shop display. I was also responsible for ensuring COVID guidelines were adhered to.

Placement was split between HR and IT. Within IT I was assigned routine cases helping customers deal with IT issues with their on line accounts. In HR, I shadowed the Learning and Development team.