Matthew Hailes
Kidderminster,Worcestershire
Summary
Results-driven professional with expertise in leadership proficiency, international diplomacy, and business development. Demonstrates exceptional skills in influential communication and business planning to drive strategic initiatives and foster organisational growth. Adept at navigating complex global environments to achieve impactful outcomes, with a focus on advancing innovative solutions and sustainable success.
Overview
22
22
years of professional experience
Work history
Wealth Management Executive
Barclays Wealth Management
Birmingham, West Midlands
09.2018 - Current
- WME in High Growth Team, working in a more commercially focused role to enhance the book of existing clients to the portfolio.
- Working with 2 x Wealth Managers on a portfolio of Charity and personal clients.
- Developed robust business plans to ensure market competitiveness.
- Streamlined company policies for improved staff productivity.
- Conducted extensive market research for better understanding of competitor strategies .
- Streamlined operations by integrating latest technology solutions in daily tasks .
Account Development Manager
Barclaycard
Northampton, Northamptonshire
02.2018 - 08.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Relationship Support Manager
Barclays
Birmingham, West Midlands
11.2014 - 01.2018
- Working with the Larger Business & Global Corporate clients.
- Collaborated cross-functionally to align departmental goals and objectives.
- Fostered team cohesion for greater productivity and morale.
- Liaised closely with stakeholders for seamless communication flow.
- Achieved operational efficiency by implementing new support protocols.
Relationship Support Manager
Barclays
Worcester, Worcestershire
05.2010 - 11.2014
- I worked across 2 teams (Black Country Team and Hereford & Worcester) on 2 very diverse portfolio's (Healthcare and Agriculture) assisting with credit writing on taking on new debt and reviewing existing facilities with existing clients. It involved being actively involved in the onboarding process, structuring deals in respect to liaising with internal departments such as credit and pricing committees and liaising with 3rd parties on behalf of the client such as solicitors, monitoring surveyors and accountants.
In addition to working on a spilt portfolio I was also responsible for strengthening the teams deposit balances by structuring pricing proposals for new to bank clients as well as proposing solutions to protect existing funds from moving to a competitor.
I enjoyed and have flourished in being tasked with many challenges within this role for which has contributed to many successes from both a personal and team point of view - Implemented robust data security measures, safeguarding client information integrity.
- Streamlined processes to increase operational efficacy.
- Promoted an open feedback culture which resulted in better ideas and solutions.
- Introduced innovative solutions for increased process efficiency.
RSM
Barclays
Wolverhampton, West Midlands
07.2006 - 05.2010
- Acted as a deputy to a relationship manager looking after a portfolio of 50 customers dealing with general and complex requests.
- Developed and maintained strong relations with existing and potential customers and gained a good overall overview of the Banking Corporate climate
- Developed unique artistic style, leading to increased recognition.
- Created custom art pieces to meet client specifications.
- Volunteered at local schools, educating children about various art forms.
- Curated personal exhibitions to showcase own artworks.
Counter manager
Barclays
Kidderminster, Worcestershire
12.2003 - 06.2006
- Day to day running of all retail banking operations of counter staff, pro actively managing the day to day operations of up to 7 cashiers ensuring first class customer service was delivered, sales targets hit and audit and rigour checks strictly adhered too
- Developed effective strategies to meet sales targets successfully.
- Delivered high-quality product demonstrations to increase sales.
- Managed stock and inventory for smooth operations.
- Offered expert advice on products leading to informed purchases by customers.
Education
Professional Certificate in Banking
IFS
Business Management
Worcester University
Worcester, Worcestershire 09/1998 - 05/2002
Skills
- Leadership proficiency
- International diplomacy
- Business development
- Influential communication
- Business planning
Timeline
Wealth Management Executive
Barclays Wealth Management
09.2018 - Current
Account Development Manager
Barclaycard
02.2018 - 08.2018
Relationship Support Manager
Barclays
11.2014 - 01.2018
Relationship Support Manager
Barclays
05.2010 - 11.2014
RSM
Barclays
07.2006 - 05.2010
Counter manager
Barclays
12.2003 - 06.2006
Professional Certificate in Banking
IFS
Business Management
Worcester University
09/1998 - 05/2002