Matthew Grierson

In my twelve years as a Credit Controller, I have experience of debt collections cycles in the areas of student fees tuition/accommodation and commercial debts including tenancy, research contracts, loans, and contested overpayments. My task is to collect unpaid balances by providing missing details and resolving disputes whilst always observing and maintaining excellent customer service. Last year I managed to collect payments from 577 2023/24 student debtors and all of the Tuition debt from previous years has now been collected or escalated externally. Commercial collection DSO has been reduced following the introduction of an automated collection cycle. I developed a Payment Agreement document in association with the legal team in order to capture updated student details and formalise payment plans for unpaid tuition fees. My approach to debt collection is strongly rooted in customer service as professional, courteous delivery helps to build relationships resulting in more effective recovery. In my current role I am afforded full autonomy and this has helped me to develop strong time management and reporting skills.

I was recruited to the Residences Accounts Team to manage the following.

• Kept and updated digital and physical financial records.
• Managed petty cash transactions and regular bank reconciliations'.
• Managed relationships with internal and external stakeholders.
• Advised account manager on arears of risk and made suggestions on best practice.
• Liaised with students regarding overdue payments, facilitated swift resolution of issues.

• Enhanced customer satisfaction with professional bartending techniques.
• Mentored junior staff members fostering a supportive work atmosphere.
• Built loyal customer base by creating welcoming environment with top quality service.
• Conducted routine safety checks to adhere to health and safety regulations in premises.