Matthew Gregory
Leyland,Lancashire
Summary
Compassionate Care Support Worker accustomed to monitoring and promoting client well-being. Coordinates appointments and transportation to support needs. Caring and communicative with high-level emotional intelligence. Compassionate individual dedicated to providing high-quality care and support. Skilled in communication and problem-solving, ensuring well-being and comfort of clients. Committed to making positive impact on lives by fostering supportive and nurturing environment. Focused professional with career centred around support and care work. Possess innate empathy and patience, crucial for fostering positive relationships and ensuring client comfort. Skilled in utilising communication, problem-solving, and team collaboration to provide high standards of care. Committed to promoting independence and enhancing quality of life for individuals in need. Compassionate Support Care Worker with focus on enhancing client wellbeing and fostering independence. Skilled in creating personalised care plans, building strong relationships and promoting supportive environment. Known for improving client satisfaction and contributing to cohesive team.
Overview
24
24
years of professional experience
20036
20036
years of post-secondary education
Work history
Volunteer Officer
Blackpool Council
Blackpool, Lancashire
08.2025 - Current
- Collaborated with colleagues for effective teamwork.
- Responded promptly and effectively to emergencies using established protocols.
- Worked diligently under pressure whilst preserving high-quality output.
- Wrote detailed reports, aiding in case documentation.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Facilitated smooth communications between departments for better coordination.
- Handled sensitive information with discretion and professionalism.
- Conducted risk assessments to ensure public safety.
- Kept abreast of new law enforcement techniques and methodology, maintaining strong knowledge of emerging industry advancements.
- Adhered to all ethical and legal requirements when conducting searches and detaining individuals.
- Wrote monthly newsletters highlighting key accomplishments of the community.
Respite & Outreach Support Worker
Blackpool Council
Blackpool, Lancashire
09.2017 - 07.2025
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Administered oral medication as required in line with stringent drug control regulations.
- Prepared tasty and healthy meals to meet dietary requirements.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Assisted service users to obtain and access community resources.
- Assessed clients and documented information for records and analysis.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Documented accurate and updated caseload records and reports to streamline process.
- Built meaningful rapport with service users with range of conditions.
- Updated first aid training to protect client welfare.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Tailored care and support to individual needs for bespoke, personalised service.
- Collaborated with external support providers to maintain good care continuity.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
Outreach support worker
Ormerod Home Trust
Lytham St Annes, Lancashire
08.2009 - 09.2017
- Assisted with daily living tasks, promoting autonomy in clients.
- Provided reliable transportation to clients, facilitating their social inclusion.
- Planned various therapeutic activities resulting in improved mental health for service users.
- Promoted self-help skills through structured activities.
- Delivered personalised care for enhanced quality of life.
- Enhanced client independence by providing emotional and practical support.
- Took initiative in emergency situations, prioritising client safety above all else.
- Managed challenging behaviours, ensuring a safe and respectful space for all.
- Worked collaboratively with multi-disciplinary teams, ensuring comprehensive care provision.
- Handled sensitive issues confidentially, respecting the dignity of each individual involved.
- Facilitated effective communication between clients and their families or carers where necessary.
- Created an atmosphere of acceptance and inclusivity through empathetic communication techniques.
- Adhered strictly to professional ethical guidelines whilst delivering high-quality outreach support services.
- Encouraged community participation with regular outings and social events.
- Developed trustful relationships with clients to foster emotional wellbeing.
- Contributed to a positive living environment by maintaining cleanliness and organisation.
- Maintained accurate records of client progress, aiding in the tailoring of care plans.
- Provided respite care services to families, giving them much needed breaks.
- Promoted healthy lifestyles through diet advice and physical activity encouragement.
- Built positive relationships with local representatives to stay current on needs and understand policy impacts.
- Worked within communities to build trust and compile data for future policy changes.
- Developed threat and risk assessments with ranked response options.
- Presented reports to interested groups or stakeholders and fielded questions.
- Collaborated cross-functionally to evaluate and mitigate interactions.
- Oversaw implementation of new policies and adapted plans to meet overall objectives.
- Outlined recommendations in detailed reports founded on data-driven insights.
Personal banker
Bradford & Bingley
Poulton-le-Fylde, Lancashire
06.2007 - 08.2009
- Promoted new financial products for enhanced investment scope.
- Maintained up-to-date knowledge of legislation and policy changes.
- Updated clients on new financial products for improved investment possibilities.
- Built and carefully managed loyal, profitable client bases.
- Supported clients in setting clear financial goals with plans to achieve them.
- Translated financial jargon for complete client understanding.
- Sourced new business through strategic networking to maximise investment opportunities.
- Researched financial products thoroughly to provide thorough, reliable client guidance.
- Renewed contracts promptly to maintain high-value client bases.
Personal banker
Barclays Bank PLC
Blackpool, Lancashire
06.2003 - 06.2007
- Built positive relationships with lenders to achieve optimal client deals.
- Updated client records with successful credit and loan applications.
- Reviewed and submitted applications to management with recommendations.
- Completed documentation for lines of credit and loans on behalf of customers.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Prepared documentation on loan repayment feasibility.
- Interviewed customers to assess current and projected financial positions.
- Documented client applications for personal, business and mortgage loans.
- Devised credit and repayment plans for secure finance management.
- Assessed and tracked team and personal KPIs and strived to meet set targets.
- Facilitated profitability tracking by producing performance reports for senior management.
Cashier
Somerfield
Thornton, Lancashire
05.2001 - 06.2003
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Faced up and organised shelves in between serving customers.
- Built positive customer rapport through friendly interactions.
- Cleaned shelves and restocked with new inventory when products ran low.
- Engaged customers in pleasant conversation for personalised service.
- Complied with company policies and food regulations for customer health and safety.
- Verified customer's age for restricted items by checking their ID.
- Promoted customer loyalty scheme at checkout.
- Built rapport with new and existing customers to boost client retention.
- Designed visually pleasing in-store and window displays to increase footfall.
- Received consistently positive customer feedback on delivery times and service levels.
Education
GNVQ - Information Technology
Montgomery High School
Blackpool08.2000
A-Levels - BUSINESS STUDIES
The Blackpool Sixth Form College
Blackpool 09/2001 - 07.2002
A-Levels - ICT
The Blackpool Sixth Form College
Blackpool 09/2000 - 07.2002
A-Levels - Media Studies
The Blackpool Sixth Form College
Blackpool 09/2001 - 07.2002
GCSEs - Mathematics
Montgomery High School
Blackpool 09/1995 - 07.2000
GCSEs - English
Montgomery High School
Blackpool 09/1995 - 07.2000
GCSEs - Science Double Award
Montgomery High School
Blackpool 09/1995 - 07.2000
GCSEs - Media Studies
Montgomery High School
Blackpool 09/1995 - 07.2000
GCSEs - German Language
Montgomery High School
Blackpool 09/1999 - 07.2000
NVQ Level 2 - Health & Social Care
Ormerod Home Trust
Saint Annes on the Sea, Lancashire 06/2009 - 06.2010
NVQ Level 3 - Health & Social Care
Ormerod Home Trust
Saint Annes on the Sea, Lancashire 08/2011 - 08.2012
Skills
- Health and Safety Compliance
- First Aid
- Elderly care
- Patient safeguarding
- Safeguarding knowledge
- Mobility support
- Palliative Care
- Dementia care
- Risk Assessments
- Activities of Daily Living
- Medication Administration
- Exceptional communicator
- Patient transport
- Meal preparation
- Disability Care
- Care plan management
- Schedule management
- Community engagement
- Conflict management
- Care planning
- Compassionate care
- Rehabilitation care
- Epilepsy awareness
- Therapeutic care
- Health assessments
- Domiciliary care
- Disability support
- Errands assistance
- Wound Care and Dressing
- Patient-centred care
- Personal hygiene assistance
- Community integration
- Wheelchair transfer
- File management
- Mental health support
- Service needs assessment
- Multi-disciplinary team collaboration
- Building relationships
- Documentation management
- Social services
- Caseload management
- Advocacy
- Customer relations
- Microsoft Excel
- Account management
- Mathematics
- Customer advising
- Customer greeting
- Query resolution
- Outgoing and enthusiastic
- Service knowledge
- Complaint handling
- GDPR compliance
- Cleaning and sanitising
Affiliations
- Travel - Love Of Theme Parks & Thrilling Roller Coasters
- Lego Master Building - Creating Large Scale Lego Models Containing Thousands Of Lego Pieces
- Attending Theatre Productions - Mainly West End Productions In & Around London
References
References available upon request.
Languages
English
Native
Timeline
Volunteer Officer
Blackpool Council
08.2025 - Current
Respite & Outreach Support Worker
Blackpool Council
09.2017 - 07.2025
Outreach support worker
Ormerod Home Trust
08.2009 - 09.2017
Personal banker
Bradford & Bingley
06.2007 - 08.2009
Personal banker
Barclays Bank PLC
06.2003 - 06.2007
Cashier
Somerfield
05.2001 - 06.2003
GNVQ - Information Technology
Montgomery High School
A-Levels - BUSINESS STUDIES
The Blackpool Sixth Form College
09/2001 - 07.2002
A-Levels - ICT
The Blackpool Sixth Form College
09/2000 - 07.2002
A-Levels - Media Studies
The Blackpool Sixth Form College
09/2001 - 07.2002
GCSEs - Mathematics
Montgomery High School
09/1995 - 07.2000
GCSEs - English
Montgomery High School
09/1995 - 07.2000
GCSEs - Science Double Award
Montgomery High School
09/1995 - 07.2000
GCSEs - Media Studies
Montgomery High School
09/1995 - 07.2000
GCSEs - German Language
Montgomery High School
09/1999 - 07.2000
NVQ Level 2 - Health & Social Care
Ormerod Home Trust
06/2009 - 06.2010
NVQ Level 3 - Health & Social Care
Ormerod Home Trust
08/2011 - 08.2012
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