Matthew Greener

Key Achievements & Responsibilities:

• Successfully opened 50+ new business accounts across the North East and North Yorkshire within the first year.
• Managed the entire sales cycle, from point of sale through to account management, including regular client meetings, resulting in high levels of repeat business and customer satisfaction.
• Frequently received recognition from management for professionalism, work ethic, and determination to grow the customer base.
• Implemented targeted sales strategies to maximise profit margins and drive business growth.
• Consistently exceeded sales targets and performance expectations, contributing to team and regional success.
• Promoted to Senior Account Manager due to outstanding performance and leadership.
• Built and maintained strong, long-term client relationships, fostering loyalty and repeat business.

Key Achievements & Responsibilities:

• Received comprehensive training in outbound sales while working remotely, developing a strong foundation in international B2B sales.
• Operated via live chat platforms, engaging with clients across Europe, the Middle East, and Africa.
• Took time to understand each client’s business, recommending the most suitable products from a diverse portfolio to meet their unique needs.
• Regularly engaged with a wide range of professionals, including IT managers, creative designers, content creators, and young professionals.
• Consistently exceeded sales targets and was recognised for outstanding revenue performance and reliability.
• Promoted to Mentor – Inbound Sales Agent, where I trained and supported new agents while continuing to meet and exceed personal sales goals.
• Handled objections effectively, ensuring minimal loss of potential sales through professional and persuasive communication.
• Helped clients make informed purchasing decisions, resulting in a better customer experience and stronger conversion rates.
• Ensured smooth and efficient transactions to maximise customer satisfaction and loyalty.
• Presented product features in an engaging and tailored way, successfully capturing customer interest.

Key Achievements & Responsibilities:

• Gained in-depth knowledge of the free-to-play (F2P) mobile gaming market while working at Ace Viral, expanding skills in QA testing, analytics, and game design.
• Worked across multiple mobile titles as a QA Tester, identifying and resolving bugs to ensure a high-quality player experience.
• Developed analytics skills to track user behavior, improve gameplay balance, and contribute to data-informed design decisions.
• Collaborated on several projects as a Game Designer, deepening expertise with the Unity engine and contributing to overall creative direction.
• Designed a full Game Design Document (GDD) for a project inspired by Ice Scream, covering everything from concept to execution.
• Created illustrative design materials to visually communicate asset needs, level layouts, animation flows, particle effects, and character design.
• Built a whitebox demo to prototype core gameplay mechanics and level structure, accelerating development and stakeholder alignment.
• Authored clear and detailed GDDs, streamlining the development process and ensuring cross-team clarity.
• Balanced game difficulty and progression to enhance player engagement and accessibility.
• Maintained a consistent thematic tone across gameplay elements, supporting immersive user experiences.
• Demonstrated a strong ability to resolve technical challenges without compromising creative vision.