Matthew Góralczyk
Weymouth,United Kingdom
Summary
Adaptable and self-driven professional with a strong background in team leadership, hospitality, and customer-facing environments. Experienced in managing operations, building high-performing teams, and maintaining service excellence under pressure. Known for reliability, creative problem-solving, and a calm, organised approach — whether running day-to-day store logistics or contributing to high-energy events. Actively seeking dynamic, people-focused opportunities where work ethic, initiative, and emotional intelligence make a real impact.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Operations Supervisor
1QMF Limited
Weymouth
10.2024 - 05.2025
- Maintained operational stability and team cohesion during a major transition in ownership.
- Acted as the bridge between front-line staff and the new leadership, ensuring communication flowed clearly and expectations were met.
- Continued to uphold high service standards and streamlined day-to-day operations despite reduced decision-making authority.
- Leveraged prior management experience to support newer staff and preserve morale, helping the business navigate changes without compromising continuity.
Student Governor
Weymouth College
Weymouth
09.2023 - 05.2025
- Led initiatives to improve student life and college governance.
- Gained strong skills in public speaking, financial planning, and leadership by collaborating with staff and students to shape policy and represent the student voice.
Co-Founder
JCMG Limited
Weymouth
07.2023 - 05.2025
- Launched and led a creative agency specializing in marketing strategy, content creation, and graphic design.
- Managed client projects from concept to delivery, developing key skills in digital media, branding, and team coordination.
- Built strong rapport with customers and contributed to smooth front-of-house operations as a trusted member of the team.
Store Manager
1QMF Limited (previously Ming Wah Group)
Weymouth
08.2023 - 10.2024
- Led daily operations, customer service, and staff management at a fast-paced food outlet.
- Rebuilt the team from the ground up, improving reliability, morale, and retention.
- Launched effective marketing campaigns that brought in new customers and contributed to a significant increase in Google reviews and ratings.
- Ensured timely payroll, introduced bonuses, and cultivated a strong team culture.
- Known for organisational efficiency, hands-on leadership, and driving overall business improvement.
Food Server
Ming Wah Restaurant
Weymouth
06.2023 - 08.2023
- Worked at one of Weymouth's most well-established and high-volume dining venues during peak holiday seasons.
- Responsible for welcoming guests, managing drink orders, and delivering food with efficiency and professionalism in one of the town's most fast-paced environments.
- Demonstrated exceptional service under pressure, maintaining composure and a high standard of hospitality throughout long, high-turnover weekend shifts.
- Built strong rapport with customers and contributed to smooth front-of-house operations as a trusted member of the team.
Front of House
QMF1 Limited (Mayflower)
Weymouth
05.2023 - 08.2023
- Acted as the first point of contact for customers, ensuring a welcoming environment and smooth service.
- Handled transactions, resolved queries, and supported daily operations-building strong communication and customer service skills.
Production Assistant
Sampro
Ksawerów, Poland
06.2022 - 08.2022
- Worked alongside graphic designers and print professionals in a fast-paced production environment.
- Learned how to operate screen printing equipment, handle quality control, and assist with promotional and fashion design projects.
Assistant Manager
Café Nero
Łódź, Poland
01.2022 - 05.2022
- Supported store leadership by training staff, managing shifts, and delivering top-tier customer service.
- Honed teamwork, multitasking, and leadership skills in a high-volume hospitality setting.
Education
Higher National Diploma - Animation, Interactive Technology, Video Graphics and Special Effects
University of Plymouth
09.2024 - 07.2026
Front-End Engineer - Computer Science
Codecademy
12.2024 - 05.2026
A-levels - Psychology
Weymouth College
01.2022 - 01.2024
level 2 functional skills - Graphic and Printing Equipment Operator, General Production
Prof. Janusz Groszkowski Technical School Complex Nr. 2
09.2020 - 06.2022
Skills
- People Management
- Retail
- Administration
- Efficiency improvement
- Budgeting proficiency
- Affective communication
- Animation techniques
- Colour theory application
- Web graphics expertise
Languages
English
Fluent
Polish
Native
Spanish
Beginner
Russian
Elementary
Ukrainian
Elementary
Certification
Investigating and managing receivables from contractors
Timeline
Front-End Engineer - Computer Science
Codecademy
12.2024 - 05.2026
Operations Supervisor
1QMF Limited
10.2024 - 05.2025
Higher National Diploma - Animation, Interactive Technology, Video Graphics and Special Effects
University of Plymouth
09.2024 - 07.2026
Student Governor
Weymouth College
09.2023 - 05.2025
Store Manager
1QMF Limited (previously Ming Wah Group)
08.2023 - 10.2024
Co-Founder
JCMG Limited
07.2023 - 05.2025
Food Server
Ming Wah Restaurant
06.2023 - 08.2023
Front of House
QMF1 Limited (Mayflower)
05.2023 - 08.2023
Production Assistant
Sampro
06.2022 - 08.2022
Assistant Manager
Café Nero
01.2022 - 05.2022
A-levels - Psychology
Weymouth College
01.2022 - 01.2024
level 2 functional skills - Graphic and Printing Equipment Operator, General Production
Prof. Janusz Groszkowski Technical School Complex Nr. 2
09.2020 - 06.2022
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