Matthew Glynn
Winchester
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Bar Supervisor
QHotels
2022.09 - 2024.03
- Catered to weddings and corporate events of 200+ on a regular basis, day to day services of a 4* hotel bar.
- Promoted internally, due to hard work and dedication.
- Food services of 20+ covers often on my own.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Consulted with managers to organize special events and promotions.
- Handled cash accurately and prepared nightly deposits.
Floor Supervisor
Be Lucky (Ludo inc.)
1 2022 - 2022.06
- During my employment at Be Lucky, I was given the opportunity to supervise Casino on my own (with a security guard) meaning I was responsible for safe checks of up to £500 daily and up to £10,000+ every week during cash up
- Providing customer service to customers and manage daily promotions for customers
- My employment also gave me experience in how to handle and mitigate difficult situations.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security team to resolve issues.
General Support Staff
Forest Holidays
2 2017 - 2021.12
- During my employment with Forest Holidays i was given the opportunity to cover a large array of work experience from Hot-tub maintenance to retail and front of house.
- This allowed to gain skills such as: Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention
- Used outstanding product knowledge, sales abilities and customer relations skills to drive substantial profit increases
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Recorded daily transaction information using POS systems, enabling stock success monitoring
- Increased add-on sales by ordering advice on accessory purchases and promoting complimentary products
- Managed general housekeeping cleaning duties, ensuring spotless results to tight deadlines
- Carefully handled and disposed of toxic products for continued compliance with COSHH regulations.
Education
GCSE's -
Testbourne
2011.09 - 2016.05
A-level - undefined
Queen Marys College
2017.09 - 2019.05
University - undefined
The University of the West of England
Skills
Customer Service
Customer Relations
Cashier
Housekeeping
General Maintenance
General Computer Skills
Shop Floor Management
Personal Information
Date of Birth: 05/02/00
References
- Cheryl Harvey, HR Manager, Forest Holidays, cheryl.harvey@forestholidays.co.uk
- Wendy Bosworth, Retreat Manager, Forest Holidays, Wendy.Bosworth@forestholidays.co.uk
- Matt Tate, Operations Manager, Forest Holidays, Matt.Tate@forestholidays.co.uk
Timeline
Bar Supervisor
QHotels
2022.09 - 2024.03
A-level - undefined
Queen Marys College
2017.09 - 2019.05
GCSE's -
Testbourne
2011.09 - 2016.05
Floor Supervisor
Be Lucky (Ludo inc.)
1 2022 - 2022.06
General Support Staff
Forest Holidays
2 2017 - 2021.12
University - undefined
The University of the West of England