Matthew Glew
Stockton on Tees,Cleveland
Summary
A quietly confident hardworking, enthusiastic and motivated Business graduate (2:1) employed by Beyond Housing as an Employabiity Assistant, provding the team with a full range of adminstrative office based support.
Passionate about delivering excellent customer service, with effective listening skills, showing empathy, clear communication and always keeping customers updated.
A skilled communicator with expertise in both oral and written communication, adept at team building and collaborative group tasks.
Demonstrates strong problem-solving abilities through successful completion of projects during an internship, focusing on promoting employability services for young people and reducing the number of investment work refusals (OMITS) through identifying process improvements.
Experienced in creating impactful social media content and attending events, with a range of customers, including vulnerable customers.
Responsibility for delivering a consultancy project for the Samaritans based on marketing strategies utilising research and customer feedback,
Overview
2
2
years of professional experience
Work history
Operations Support Relief
Thirteen Group
Middlesbrough, Cleveland
09.2024 - Current
- Provides administrative support to the Operations team.
- Delivering excellent customer service through oral and written communication i.e. undertaking new tenancy telephone calls.
- Data input and analysis and auditing accounts including management of an ASB account.
- Undertaking community based engagement and events
- Undertaking project work
Operations Support (work placement)
Thirteen Group
Middlesbrough, Clevelan
07.2024 - 09.2024
- Internship project - Completed a 8 week project on how to improve the marketing of the Employability service. Involving research, data analysis and customer engagement. Presented findings to Head of Service and managers / Team Leaders in the employability service and received excellent feedback.
- Data input and auditing i.e. tenancy agreement and empty homes audits
- Delivered excellent customer service responding to customer calls, face to face (office / home visits) and via telephone on a range of housing management enquiries.
- Undertook a debt project, capturing colleague feedback on ways to improve their knowledge and skills, providing feedback to Head of Service and managers including recommendations for improvement.
- Data analysis of garages, including garage arrears audit and marketing recommendations to increase income and demand.
Employability Support Relief
Thirteen Group
Middlesbrough, Cleveland
09.2023 - 06.2024
- Provided relief cover to the Employability service during Christmas - February providing data input, administrative tasks, and responding to 8 x 8 telephone calls ensuring effective referrals.
- Attended Kirkevington Prison talking to offenders due for release around employability services
Employability Support
Thirteen Group
Middlesbrough, Cleveland
06.2023 - 09.2023
- Delivered comprehensive administrative support to the Employability Team
- Responded to 8 x 8 telephone line
- Attending employability engagement events, i.e. careers fairs, promotional events whilst ensuring effective referrals.
- Delivered a project on collating contact details of customer support agencies across Tees Valley, which received excellent feedback from colleagues.
- Undertook social media posts, promoting the employability service.
- Data input in systems such as Orchard, INFORM, providing analysis for performance outcomes.
Education
Final year of BA (Hons) Business and Management - Business and Management
Leeds Beckett University
Leeds 09.2022 -
A-Levels - Economics, D; Politics, C; Business, D, Extended Project D
Conyers Sixth Form College
09.2021 -
GCSEs - Grade 7 for Maths, Design and Technology (DT), English Literature and English Language. 5 GCSE 4-6
Conyers School
Stockton-on-Tees 09.2019 -
Skills
- Excellent oral communication, with experience of answering telephone calls for both the 8x8 employability and Housing Services telephony service and visiting customers in their home showing empathy and effective listening skills
- Excellent presentation skills, through University group tasks, consultancy project with the Samaritans and presenting to CEO, Directors, Heads of Services and Managers at my the end of year internship event
- Excellent Written communication, including University Assignments, effective research in internship projects (Marketing of employability service)
- Effective data input and analysis, including attention to detail
- Team building - undertaking group tasks within University and working as part of the Employability Team and work placement internship programme I was a trusted team member, always willing to support others
- Problem-solving- Internship Marketing project
- Marketing - Social media posts, attending events, completed marketing project as part of my internship on how to promote the employability service for young people using various marketing approaches, based on research and customer insight I've also carried out a marketing project at University for the Samaritans as part of my consultancy project
Affiliations
- I love sport and in particular football, being a season ticket holder for Sunderland Football club. I also enjoy going to the gym, attending music festivals and travel.
Personal Statement
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Timeline
Operations Support Relief
Thirteen Group
09.2024 - Current
Operations Support (work placement)
Thirteen Group
07.2024 - 09.2024
Employability Support Relief
Thirteen Group
09.2023 - 06.2024
Employability Support
Thirteen Group
06.2023 - 09.2023
Final year of BA (Hons) Business and Management - Business and Management
Leeds Beckett University
09.2022 -
A-Levels - Economics, D; Politics, C; Business, D, Extended Project D
Conyers Sixth Form College
09.2021 -
GCSEs - Grade 7 for Maths, Design and Technology (DT), English Literature and English Language. 5 GCSE 4-6
Conyers School
09.2019 -