Matthew Gilfillan

I had spent nine months in Australia completing a mix of both travel and working in the outback building exclusion fencing, working in incredibly harsh conditions and 15-hour work days. I also managed to complete the Brisbane marathon and travel across south-east Asia, including Bali, Vietnam and Thailand.

Company Overview:

OrderYOYO works in partnership with independent restaurants and takeaways to help succeed online by empowering & liberating them through the development of personalised branded websites & apps, physical payment solutions, EPOS systems and bespoke marketing strategies.

Typical week in the field:

• Working in the field attending new business and account management meetings across my territory
• Daily independence of my diary, planning and daily activities
• Working towards daily KPI’s and Monthly Sales targets
• Actively researching and prospecting my territory to identify new business opportunities
• Optimising the sales and profitability of my existing customer estate (Upselling, devising bespoke marketing campaigns and providing ongoing support)

Notable Successes

• Promoted to Senior BDM after 12 months taking a larger responsibility for the wider sales team success
• Increased estate size by 140 partners to date, accounting for £85,000+ revenue for OrderYOYO per month
• Upselling marketing packages to existing estate increased revenue to an additional £12,000+ per month
• Throughout my tenure I have been within the top 5% of BDM’s every quarter based on sales & activations
• Additionally I have frequently been the highest performer in terms of productivity (volume of calls, visits and time spent customer facing)

• Managing positive relationships with all key stakeholders, ensuring expectations from the customer are met, issuing solutions and service recovery if deliveries fail
• Planning routes for a variety of vehicles including a range of HGV’s, taking into account Hazardous/Non-hazardous waste and the compliance which must be adhered to
• Developed an efficient understanding of the SHARP system
• Consolidated a backlog of POD’s spanning over 2 months
• Created a clear communication system between drivers and XPO depots/LNE hub

• Managing and auditing a network of over £600,000 external storage units across the UK
• Reduced total storage costs by 10% through negotiation and development of B2B relationships
• Optimisation of van routes for the Hillarys Distribution network – 180 van routes per week, delivering 40,000+ products per week
• Resolving real-time daily issues through coordinating and redistributing freight, ensuring delivery is not compromised
• Analysis of supporting distribution metrics, providing recommendations for improvements, resulting in a streamlined and more reliable version of the existing logistical process
• Managing a diverse team of 25-30 drivers in a personable manner, responding to queries and amendments
• Self-developed analysis spread sheets now used as a blueprint across the Hillarys distribution sector