Matthew Frost

- Conducted CCTV surveillance and routine patrols.
- Responded to incidents, supported staff, and reported security events.
- Collaborated with management on safety protocols.

• Delivered personalised service to each caller, enhancing overall customer experience.
• Enhanced customer satisfaction by resolving technical queries promptly.
• Communicated effectively with team members for smooth operation flow in the call centre.
• Participated actively in training sessions to improve call handling skills.
• Managed high volume of inbound calls for efficient customer service.

- Supported plumbing work based on site plans.
- Ensured safety compliance and assisted with equipment handling.

• Maintained order with effective crowd control techniques.
• Checked identification cards, ensuring only authorised persons gained entry.
• Enforced company policies consistently whilst dealing with customers and staff alike.
• Provided first aid assistance when necessary, prioritising health and safety of all individuals present.

- Performed foot patrols and access control.
- Maintained a visible security presence.