Matthew Fowler
Thornton-Cleveleys,Lancashire
Summary
Driven professional with strong skills in IT Service Management, problem solving skills and customer experience. Demonstrates excellent analytical abilities and the capability to communicate both technical and non-technical information effectively to a wide range of stakeholders. Experienced in stakeholder engagement, process improvement, and operational support, with a focus on enhancing operational efficiency and improving user satisfaction. Confident working within fast-paced environments, leading initiatives and contributing to business and service improvements.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
IM&T Operational & Support Analyst
BAE Systems
Preston, Lancashire
2025.11 - Current
- Streamlined IT processes, improving overall workflow.
- Collaborated effectively within cross-functional teams for optimum results.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Communicated professionally with users about problems, concerns and important updates.
- Monitored activities to identify trends and proactively implement corrective plans.
- Coordinated with team members for improved efficiency.
- Conducted root cause analysis for identifying significant IT issues.
- Identified system errors for early resolution.
- Cultivated relationships with internal and external stakeholders, ensuring smooth handling of IT related issues.
- Analysed trends in incident data, predicting and preventing future problems.
- Prepared detailed reports for managers.
Heritage Communications (Secondment)
BAE Systems
Farnborough, Hampshire
2025.02 - 2025.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Project coordination and leadership.
- Asset identification and digital asset record management.
- Ability to work independently.
- Company representation at high-level meetings and events.
- Confident verbal and written communication skills.
Information Management Apprentice
BAE Systems
Preston, Lancashire
2023.09 - 2025.10
- Organisational and workload prioritisation skills.
- Data analysis and information management.
- Attention to detail and data accuracy.
- Adaptability within fast-paced operational environments.
- Process Improvement and operational efficiency.
- Governance, reporting and documentation management.
- Problem solving and root cause analysis.
- Managed supplier relationships to ensure consistent delivery of IT services.
- Stakeholder management.
- Ability to work independently and as part of a team.
Education
Certificate of Higher Education - Information Management
Yorkshire Training Partnership
Preston, Lancashire 2023.09 - 2025.09
A-Levels - BTEC Double Business Studies
Blackpool Sixth Form College
Blackpool 2021.09 - 2023.08
A-Levels - Finance
Blackpool Sixth Form
Blackpool 2021.09 - 2023.08
GCSEs -
Millfield Science & Performing Arts College
Blackpool 2017.09 - 2021.08
Affiliations
- Organist
- History
- Aviation
- Technology & Engineering
Accomplishments
- Operational Excellence Superstar Award
- Nominated for Operational Excellence Apprentice Award
Timeline
IM&T Operational & Support Analyst
BAE Systems
2025.11 - Current
Heritage Communications (Secondment)
BAE Systems
2025.02 - 2025.10
Information Management Apprentice
BAE Systems
2023.09 - 2025.10
Certificate of Higher Education - Information Management
Yorkshire Training Partnership
2023.09 - 2025.09
A-Levels - BTEC Double Business Studies
Blackpool Sixth Form College
2021.09 - 2023.08
A-Levels - Finance
Blackpool Sixth Form
2021.09 - 2023.08
GCSEs -
Millfield Science & Performing Arts College
2017.09 - 2021.08