Matthew Faux
Greenwich,Australia
Summary
Accomplished executive leader with extensive expertise in strategic planning, governance, and operational excellence. Proven track record in multi-site management and financial management, driving organisational growth and workforce capability. Skilled in leadership development, NDIS, autism spectrum disorder support, and safeguarding within children's residential services. Adept at risk management, WHS, regulatory compliance, and quality assurance. Committed to business development and digital transformation through effective stakeholder engagement and continuous improvement initiatives.
Overview
1
1
Certification
30
30
years of professional experience
Work history
General Manager
National Networks Plus
French's Forest, Sydney
2021.08 - 2026.07
- Executive leader driving national disability services in regulated environments; accountable for strategy, operations, governance, financial performance, workforce capability, quality, business development, and organisational growth.
- Key Achievements
- Directed strategic operations across multiple regions while maintaining exceptional service quality and compliance.
- Led organisation-wide digital transformation initiatives that improved operational efficiency, reporting capability and service delivery.
- Strengthened governance frameworks resulting in improved regulatory compliance and significant reductions in operational risk.
- Developed leadership capability across management teams through coaching, mentoring and structured performance development.
- Delivered operational savings through strategic workforce planning and resource optimisation.
- Maintained consistently strong audit outcomes through robust quality assurance systems.
- Expanded organisational capacity while maintaining high standards of client care and service delivery.
- Partnered with executive stakeholders to support sustainable organisational growth.
- Established successful partnerships with other companies for mutual growth.
- Managed key stakeholder relationships for smoother project completion.
- Identified new business opportunities, leading to market expansion.
- Introduced effective cost control measures, reducing unnecessary expenditure.
Operations Manager
National Networks Plus
2020.06 - 2021.08
- Provided operational leadership across recruitment, workforce capability, compliance and service delivery for multiple operational teams, improving performance, workforce stability and organisational efficiency.
- Key Achievements
- Redesigned recruitment processes, reducing time‑to‑hire by 30% and increasing workforce availability across services.
- Enhanced onboarding and induction programs, improving workforce capability and lifting retention by 15–20% within 12 months.
- Introduced improved KPI reporting frameworks, increasing operational visibility and supporting performance improvements across multiple service streams.
- Strengthened safeguarding practices and compliance systems, contributing to consistent audit outcomes and reduced incident frequency.
- Analysed performance metrics, identifying improvement opportunities in operations management.
- Managed vendor relationships, ensuring timely delivery of services.
- Managed inventory efficiently, minimising stockouts and overstock situations.
- Encouraged innovative thinking within teams, fostering growth and development.
- Analysed performance metrics, identified areas for improvement in operations management.
- Managed vendor relationships to ensure timely delivery of services.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Directed safety protocols implementation, created safer workplace conditions.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Identified bottlenecks, implemented solutions, increased productivity.
- Reduced overhead costs through efficient resource allocation and budget management.
- Applied lean principles to operations management, reduced waste significantly.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Liaised with stakeholders for transparent communication and better decision making.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Streamlined supply chain processes to reduce procurement cycle time.
- Created a collaborative work environment for positive team dynamics.
- Optimised workflow procedures with strategic planning and team coordination.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Devised operational policies for regulatory compliance and best practices adherence.
- Led teams to achieve business objectives on time and within budget constraints.
- Implemented quality control measures, enhanced product standards.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Represented organisations at seminars, conferences and business events.
- Drafted procedural statements and guidelines for company-wide use.
- Created classification systems to manage archives.
- Controlled resources by department or project and tracked use in [Software].
- Created digital file classification system for company-wide use.
Community Manager
National Networks Plus
2018.03 - 2020.06
- Provided specialist operational leadership across disability, Autism Spectrum Disorder, forensic disability, complex care and mental health services, improving practice quality, participant outcomes and provider compliance.
- Key Achievements
- Reduced restrictive practices by 20–40% through implementation of person‑centred Positive Behaviour Support strategies.
- Improved participant outcomes, achieving measurable progress across behavioural, social and daily‑living domains through evidence‑based behaviour support planning.
- Supported providers to achieve and maintain full NDIS audit compliance, sustaining 100% certification across multiple audit cycles.
- Strengthened stakeholder relationships, increasing engagement and satisfaction among participants, families and multidisciplinary teams by 30%+ based on feedback and service reviews.
- Developed partnerships to strengthen community involvement.
- Organised events for increased community participation.
- Improved communication flow by establishing clear guidelines for discussion forums.
- Built relationships with local businesses, facilitated sponsorship opportunities.
Registered Manager | Responsible Individual | Safeguarding Lead
Keys Group PCE (formerly Embrace Group)
Liverpool
2004.01 - 2018.02
- Executive responsibility for one of North West’s largest children’s residential services, leading safeguarding, operational performance, financial management, regulatory compliance, workforce leadership, and organisational development.
- Managed multidisciplinary teams of up to 50 employees while ensuring outstanding standards of care for children and young people with complex behavioural, emotional and social needs.
- Executive Responsibilities
- Executive leadership of children's residential services.
- Strategic operational management across multiple residential homes.
- Budget development, financial management and cost control.
- Workforce planning, recruitment and leadership development.
- Governance, safeguarding and regulatory compliance.
- Risk management and organisational quality assurance.
- Stakeholder engagement with local authorities, education providers and health services.
- Service development and organisational expansion.
- Career Achievements
- Achieved Outstanding Ofsted ratings across every inspection area for four consecutive years.
- Successfully established multiple registered children's homes across North West England.
- Created child‑centred risk assessment frameworks implemented organisation‑wide.
- Delivered CWDC Induction Standards and QCF Level 3 assessor training.
- Consistently achieved full occupancy through strategic stakeholder engagement and service excellence.
- Developed high-performing leadership teams with excellent staff retention.
- Recognised for delivering exceptional safeguarding standards and regulatory compliance.
Agency Worker / Temporary Management
BS Social Care
Liverpool
2003.01 - 2004.01
- Provided specialist management support within local authority residential services for children and young people with autism, behavioural difficulties, learning disabilities and complex needs, improving safeguarding, stability and care outcomes.
- Reduced incident frequency by 15–25% through strengthened behaviour support and consistent practice implementation.
- Improved safeguarding outcomes, contributing to 100% compliance across internal and external audits.
- Enhanced multi‑agency collaboration, increasing coordinated planning efficiency by 30% with education, health and social care partners.
- Strengthened care outcomes, achieving measurable improvements in engagement, behaviour stability and daily‑living skills for children and young people.
- Fostered a positive work environment with effective conflict resolution strategies.
- Ensured compliance with industry regulations, safeguarding agency reputation.
- Coordinated staff schedules for smooth operation of the agency.
- Resolved customer issues, ensuring satisfaction and loyalty.
Teams Coordinator / Operations Manager
Options for Supported Living
Liverpool
1997.01 - 2003.01
- Operational leadership across 65 supported living services supporting adults and young people with learning disabilities, Autism Spectrum Disorder, epilepsy, mental health conditions and complex behaviours.
- Key Responsibilities
- Operational management across multiple community services
- Workforce leadership and service coordination
- Tender preparation and contract development
- Policy development aligned with Care Standards legislation
- Complex risk assessment and behaviour management
- Transition planning from secure environments
- Training delivery and stakeholder engagement
- Community participation and supported living programs
Education
NVQ Level 4 – Advanced Diploma - Residential Child Care Management
City & Guilds
United KingdomIOSH Managing Safely - undefined
Newcastle College
Train the Trainer - undefined
Hugh Baird College
Preparation for Social Work Training - Level 3
Skills
- Executive Leadership
- Strategic Planning
- Governance
- Operational Excellence
- Multi-site Management
- Financial Management
- Workforce Capability
- Leadership Development
- Organisational Growth
- NDIS
- Autism Spectrum Disorder
- Positive Behaviour Support
- Mental Health
- Complex Care
- Safeguarding
- Child Protection
- Risk Management
- WHS
- Regulatory Compliance
- Quality Assurance
- Business Development
- Digital Transformation
- Stakeholder Engagement
- Continuous Improvement
- Governance & Compliance
- Children's Residential Services
Certification
- Working With Children Check (NSW) Valid until June 2029
- NDIS Worker Screening Check Valid until March 2028
REFEREES
Available upon request.
PROFESSIONAL DEVELOPMENT
- Leadership (2025)
- Emotional Intelligence, Leadership & Coaching (2025)
- Diversity, Equity & Inclusion in Leadership (2024)
- Strategic Planning & Goal Setting (2023)
- Positive Behaviour Support
- Trauma Informed Support
- Hope & Healing for Residential Care (2024–2029)
- Human Rights and You (Zero Tolerance)
EXECUTIVE HIGHLIGHTS
- 25+ years executive leadership experience across Australia and the United Kingdom
- General Manager responsible for national multi-site disability operations
- Extensive experience leading disability, autism, mental health and children's services
- Four consecutive Outstanding Ofsted inspections as Registered Manager
- Executive responsibility for governance, financial performance and operational excellence
- Specialist in safeguarding, behaviour support and organisational compliance
- Proven success leading organisational growth and digital transformation
- Executive leadership across workforce development, quality assurance and strategic planning
Timeline
General Manager
National Networks Plus
2021.08 - 2026.07
Operations Manager
National Networks Plus
2020.06 - 2021.08
Community Manager
National Networks Plus
2018.03 - 2020.06
Registered Manager | Responsible Individual | Safeguarding Lead
Keys Group PCE (formerly Embrace Group)
2004.01 - 2018.02
Agency Worker / Temporary Management
BS Social Care
2003.01 - 2004.01
Teams Coordinator / Operations Manager
Options for Supported Living
1997.01 - 2003.01
Preparation for Social Work Training - Level 3
Train the Trainer - undefined
Hugh Baird College
IOSH Managing Safely - undefined
Newcastle College
NVQ Level 4 – Advanced Diploma - Residential Child Care Management
City & Guilds