Matthew Farragher
Manchester
Summary
Detail-oriented professional with expertise in complaint management, cash handling accuracy, and stock counting. Skilled in delivering exceptional customer service and support through attentive listening, effective communication, and dispute resolution. Adept at building strong relationships, fostering team collaboration, and solving problems efficiently to enhance operational success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Team member
Greggs Bakery
Manchester
05.2025 - Current
- Conveyed product information effectively to customers, promoting sales.
- Facilitated customer relations for increased brand loyalty.
- Maintained high standards of food hygiene, securing customer trust.
- Managed cash register transactions for accurate record keeping.
- Displayed teamwork skills to improve overall productivity.
- Achieved efficient workflow with proper time management.
Online store colleague
Sainsburys
11.2023 - 01.2024
- Provide assistance to customers and answer queries while still adhering to the pick speed of the store.
- I also improved my problem solving due to some items struggling to fit in the totes.
Online store colleague
ASDA
05.2023 - 08.2023
- Responsible for collecting shopping orders in a timely manner on a schedule.
- Organising and seperating different types of products to adhear to health and safety and regulations
Store assistant
QUALITY SAVE
08.2021 - 05.2023
- Help customers to select products best suited to their tastes, style and needs.
- Maintain flexible schedule to accommodate changing levels of demand.
- Proactively help customers find products by taking them to items location or providing directions.
- Pleasantly welcome customers, proactively offering assistance with browsing and purchasing needs.
- Supported in-store and warehouse stock counts, noting management of low stock supplies to maintain optimal inventory levels.
Education
BTEC Sport Coaching and Performance - Sport Coaching and Performance
Connell college
Manchester 01.2021 - 01.2023
GCSE - Mathematics, English Literature, English Language, Biology, Physics, Chemistry, History, Citizenship Studies, Sports Studies
Cedar Mount Academy
Gorton, Manchester 01.2016 - 01.2021
Skills
- Complaint management
- Cash handling and accuracy
- Stock counting
- Customer service and support
- Attentive listening
- Dispute resolution
- Relationship building
- Effective communication
- Team collaboration
- Problem solving
Affiliations
- sports
- music
- reading
Timeline
Team member
Greggs Bakery
05.2025 - Current
Online store colleague
Sainsburys
11.2023 - 01.2024
Online store colleague
ASDA
05.2023 - 08.2023
Store assistant
QUALITY SAVE
08.2021 - 05.2023
BTEC Sport Coaching and Performance - Sport Coaching and Performance
Connell college
01.2021 - 01.2023
GCSE - Mathematics, English Literature, English Language, Biology, Physics, Chemistry, History, Citizenship Studies, Sports Studies
Cedar Mount Academy
01.2016 - 01.2021
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