Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Matthew Farragher

Manchester

Summary

Detail-oriented professional with expertise in complaint management, cash handling accuracy, and stock counting. Skilled in delivering exceptional customer service and support through attentive listening, effective communication, and dispute resolution. Adept at building strong relationships, fostering team collaboration, and solving problems efficiently to enhance operational success.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Team member

Greggs Bakery
Manchester
2025.05 - Current
  • Conveyed product information effectively to customers, promoting sales.
  • Facilitated customer relations for increased brand loyalty.
  • Maintained high standards of food hygiene, securing customer trust.
  • Managed cash register transactions for accurate record keeping.
  • Displayed teamwork skills to improve overall productivity.
  • Achieved efficient workflow with proper time management.

Online store colleague

Sainsburys
2023.11 - 2024.01
  • Provide assistance to customers and answer queries while still adhering to the pick speed of the store.
  • I also improved my problem solving due to some items struggling to fit in the totes.

Online store colleague

ASDA
2023.05 - 2023.08
  • Responsible for collecting shopping orders in a timely manner on a schedule.
  • Organising and seperating different types of products to adhear to health and safety and regulations

Store assistant

QUALITY SAVE
2021.08 - 2023.05
  • Help customers to select products best suited to their tastes, style and needs.
  • Maintain flexible schedule to accommodate changing levels of demand.
  • Proactively help customers find products by taking them to items location or providing directions.
  • Pleasantly welcome customers, proactively offering assistance with browsing and purchasing needs.
  • Supported in-store and warehouse stock counts, noting management of low stock supplies to maintain optimal inventory levels.

Education

BTEC Sport Coaching and Performance - Sport Coaching and Performance

Connell college
Manchester
2021.01 - 2023.01

GCSE - Mathematics, English Literature, English Language, Biology, Physics, Chemistry, History, Citizenship Studies, Sports Studies

Cedar Mount Academy
Gorton, Manchester
2016.01 - 2021.01

Skills

  • Complaint management
  • Cash handling and accuracy
  • Stock counting
  • Customer service and support
  • Attentive listening
  • Dispute resolution
  • Relationship building
  • Effective communication
  • Team collaboration
  • Problem solving

Affiliations

  • sports
  • music
  • reading

Timeline

Team member

Greggs Bakery
2025.05 - Current

Online store colleague

Sainsburys
2023.11 - 2024.01

Online store colleague

ASDA
2023.05 - 2023.08

Store assistant

QUALITY SAVE
2021.08 - 2023.05

BTEC Sport Coaching and Performance - Sport Coaching and Performance

Connell college
2021.01 - 2023.01

GCSE - Mathematics, English Literature, English Language, Biology, Physics, Chemistry, History, Citizenship Studies, Sports Studies

Cedar Mount Academy
2016.01 - 2021.01
Matthew Farragher