Matthew Edwards
London
Summary
Computer Science graduate with experience in technical troubleshooting, administration, customer service and team management. Strong problem solving and communication skills, with the ability to diagnose issues, explain solutions clearly and manage multiple priorities in fast paced environments. Experienced in supporting day to day operations, resolving technical and operational problems, handling confidential information and working collaboratively with colleagues and customers. Now seeking an entry level IT Support or Help Desk position where I can apply my technical knowledge and develop a career in IT. Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work history
Assistant manager
Youngs Brewery Co
London, City of London
2025.07 - Current
- Supporting day to day operation of busy customer-facing environments, resolving operational issues quickly and effectively.
- Monitor performance and identify areas where processes can be improved to increase efficiency.
- Coordinate with management and colleagues to identify problems and implement practical solutions.
- Manage and delegate tasks across a team, ensuring priorities are completed efficiently.
- Train and support team members, communicating procedures and expectations clearly.
- Maintain accurate stock and operational records while identifying and resolving discrepancies.
- Work effectively under pressure while managing multiple competing priorities.
- Build strong working relationships with colleagues, suppliers and customers through clear and professional communication.
- Coordinated with drinks brands including Jubel and Lillet during the London Marathon, supporting promotional events, charity fundraising and customer engagement initiatives.
Administrator
Gesund Physiotherapy
London, City of London
2025.10 - Current
- Manage appointment scheduling and administrative processes to support the smooth running of daily operations.
- Handle telephone and internal communications professionally, ensuring information is passed accurately between staff and clients.
- Handle sensitive and confidential information appropriately.
Front of house team member
Mcmanus Pubs
Leigh-on-Sea, Southend-on-Sea
2023.05 - 2025.07
- Delivered consistently high levels of customer service within a busy, fast-paced environment.
- Managed multiple tables and competing priorities while maintaining accuracy and service standards.
- Responded to customer issues professionally and resolved problems efficiently.
- Supported promotional activities and events to increase customer engagement.
- Worked collaboratively with colleagues to maintain smooth day to day operations.
- Developed strong communication, organisation and problem solving skills through working in a high-pressure environment.
Education
Bachelor of Science - Computer Science
University of Essex
Colchester 2021.10 - 2025.07
Skills
- Technical Troubleshooting
- IT Support
- Problem Solving
- Hardware & Software Support
- Customer Service
- Microsoft Office & General Software
- Technical Communication
- Issue Diagnosis
- User Support
- Team Collaboration
- Administration
- Time Management
- Staff Training
- Confidential Data Handling
- Operational Support
- Adaptability
Affiliations
- Snowboarding
- Gardening
- Scuba Diving
Languages
English
Native
Welsh
Native
References
References available upon request.
Timeline
Administrator
Gesund Physiotherapy
2025.10 - Current
Assistant manager
Youngs Brewery Co
2025.07 - Current
Front of house team member
Mcmanus Pubs
2023.05 - 2025.07
Bachelor of Science - Computer Science
University of Essex
2021.10 - 2025.07