MATTHEW DUNN
Stourbridge
Summary
An enthusiastic, ambitious and highly dedicated individual aspiring to pursue an Engineering career. I have a strong Engineering education supported by many years of experience in the Automotive industry.
I also have experience working with Hydraulic Radial Piston motors in project management & cost savings for Bosch Rexroth as well as being awarded the Adrian James memorial prize for achievements in Materials Technology, and the CMI Student of the Year for First Line Team Management.
My recent experience in sales management in the motorcycle industry, working with a range of over seven thousand varied products highlights an adaptable & driven nature.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Sales Manager
Phoenix Motorcycle Manufacturing & Automax LTD
Smethwick, West Midlands
09.2021 - Current
- Actively & professionally managed sales cycle from lead generation & initial enquires to identifying customer product requirements using technical component manuals & varied, effective communication methods.
- Generated & guided sales using variety of platforms including EBAY, Direct Retail & Business to Business.
- Directed daily operations of both Phoenix & Auto-max simultaneously in Operation Manager’s absence.
- Assisted in development of new Trade website with colleagues to further increase sales opportunities securing sales up to approximately £5000 per order.
- Developed with internal team an expanded range of effective sales & marketing strategies including representation of both businesses at Trade exhibitions & weekly e-mail flyer campaigns to quarterly increase sales.
- Demonstrated consistent awareness of competitor products & pricing to ensure both businesses maintain maximum profitability & identifying new opportunities.
- Quotation & invoicing development, quality inspection of products sold & arrived from suppliers & demonstrating products to prospective customers both Trade & Retail.
- Purchased products from range of suppliers, updating cost prices accordingly & ensuring high product quality is maintained.
- Modified & assembled components for both Phoenix & Auto-max as per customer requirements.
- Analysed sales reports to identify trends & update market strategies.
- Developed database of new & existing Trade customers using Bit-Rix 24 & effectively managed this to ensure customer accounts are updated & sales are consistently monitored relative to targets set.
- Communicated & managed all order updates with customers using range of systems including EBAY, Visual soft, E-mail & Telephone.
- Successfully established & maintained strong working relationships internally & with multiple customers to ensure customer satisfaction & increasing profit margins.
- Co-ordinated special sales at specific times to drive customer engagement and move high volumes of products.
Sales & Service Advisor
Indespension
Halesowen
12.2019 - 05.2021
- Supplied, assembled and repaired trailer parts and accessories, as well as provided servicing for internal, retail and large trade customers.
- Performed stock takes and daily cash banking.
- Developed rapport with customers throughout their service or repair requirements to ensure full satisfaction.
- Made daily calls to new and existing customers for marketing purposes
- Consistently achieved and exceeded conversion of customers' targets.
- Adapted quickly to new Covid-19 measures to help protect both staff and customers against infection, kept on top of standards.
Parts Advisor
Volkswagen
Willenhal
07.2019 - 11.2019
- All Parts Advisor responsibilities as per Stratstone Jaguar Land Rover
- Received consistent good feedback on meeting personal sales targets.
- Management of stock & excellent customer service, communication with colleagues to ensure all vehicles are supplied with required parts for repair as effectively as possible.
Parts Advisor
Jaguar Land Rover
Halesowen
09.2015 - 06.2019
- Achieved Jaguar's Level 3 Professional Parts Advisor qualification.
- Balanced learning with full-time work to improve knowledge and abilities.
- Independently managed parts department, focusing on ordering and distribution of parts as well as documenting parts in and out.
- Fully proficient in varied range of Jaguar Land Rover systems & components for parts identification and vehicle repair methods.
- Completed range of model specific and business development courses.
Projects Engineering Intern
Bosch Rexroth
Glenrothes
09.2013 - 09.2014
- Planned performance tests and analyzed results as part of R&D team, following on presenting findings back to managers and supervisors.
- Performed component quality inspection conformity checks, most notably hardness testing.
- Effective management of individual projects to ensure components and motor reach production status.
- Researched and implemented cost saving methods through utilization of new materials, modified designs and alternative component suppliers.
- Assisted in development of FMEA document for MCR-T project motor.
- Participated in weekly meetings with senior Engineers, production & account managers to understand project goals and deadlines.
- Worked alongside other interns on small scale projects in relation to MCR-T motor, developed practical understanding of engineering principles.
Education
BACHELOR OF ENGINEERING - AUTOMOTIVE ENGINEERING
Birmingham City University
Birmingham 09.2010 - 01.2016
CMI DIPLOMA - FIRST LINE MANAGEMENT
University of the Highlands and Islands
Perth, Perth and Kinross 09.2013 - 08.2014
AVCE GNVQ LEVEL 2 - Double Award Engineering
Stourbridge College
09.2001 - 07.2003
GCSE - 9 GCSES (GRADE A - C) INCLUDING ENGLISH AND MATHEMATICS
Red-hill School
Stourbridge, Dudley 09.1999 - 07.2001
Skills
- Core
- Methodical management skills of various projects & professional level of customer satisfaction
- Strong communication, negotiation & presentation skills with an excellent attention to detail
- Ability to work independently & harmoniously within a team environment
- An analytical approach to problem solving with a technical mindset investigating & utilizing innovative solutions
- Cost saving research & Quality inspection analysis
- Polite & considerate to all parties maintaining formidable working relationships
- Flexible to tasks & marketing products using a range of platforms
- Software
- Math-CAD, CES Materials Database, MATLAB, Simulink, ANSYS
- Ricardo Wave, Power Mill, MSc ADAMS
- Catia & Solid Works product design
- Visual Soft, Kerridge & Pinnacle CRM software
- Renault, Audi, Toyota, Jaguar Land Rover & VW parts management systems
- Microsoft Office Suite, Xero accounting, EBAY seller platform
Personal Information
Gender: M
Affiliations
- Motorsport, Go karting, Rugby, The Gym, Home Mechanical work, Bowling
Accomplishments
- Adrian James memorial prize for Materials Technology
- CMI Diploma in First Line Management Student of the year 2014
References
References available upon request.
Timeline
Sales Manager
Phoenix Motorcycle Manufacturing & Automax LTD
09.2021 - Current
Sales & Service Advisor
Indespension
12.2019 - 05.2021
Parts Advisor
Volkswagen
07.2019 - 11.2019
Parts Advisor
Jaguar Land Rover
09.2015 - 06.2019
CMI DIPLOMA - FIRST LINE MANAGEMENT
University of the Highlands and Islands
09.2013 - 08.2014
Projects Engineering Intern
Bosch Rexroth
09.2013 - 09.2014
BACHELOR OF ENGINEERING - AUTOMOTIVE ENGINEERING
Birmingham City University
09.2010 - 01.2016
AVCE GNVQ LEVEL 2 - Double Award Engineering
Stourbridge College
09.2001 - 07.2003
GCSE - 9 GCSES (GRADE A - C) INCLUDING ENGLISH AND MATHEMATICS
Red-hill School
09.1999 - 07.2001
Similar Profiles
Thulasiraman VinayagamThulasiraman Vinayagam
Head of Quality at KTM Asia Motorcycle Manufacturing IncHead of Quality at KTM Asia Motorcycle Manufacturing Inc
Jiaheng FuJiaheng Fu
Foreign Trade Merchandiser at Zhejiang Apollo Motorcycle Manufacturing Co., Ltd.Foreign Trade Merchandiser at Zhejiang Apollo Motorcycle Manufacturing Co., Ltd.
Tylan HagerTylan Hager
Puller/Assembler at Phoenix Design and ManufacturingPuller/Assembler at Phoenix Design and Manufacturing
Karen PizeyKaren Pizey
Financial Advisor at IWP Financial Planning – Alexander GraceFinancial Advisor at IWP Financial Planning – Alexander Grace
Wendy DunnWendy Dunn
Assistant Headteacher at Manor MATAssistant Headteacher at Manor MAT