Matthew Deane
Belfast
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Administrative assistant
Finders International
London
04.2023 - 09.2024
- Assisted in building family trees for probate genealogy research.
- Created full reports on family history from researcher's notes.
- Created distribution schedules in Microsoft Excel to be sent to solicitor's distributing the estate.
- Sent various legal documentation to beneficiaries to sign.
- Filed any legal documentation into correct case files.
- Ordered death, birth, marriage and adoption certificates online for family history research.
- Distributed certificates, probates and any other family history research to the correct research assistants.
- Scanned any first hand documentation of importance that was found in deceased's home and sent these items to solicitor handling the case.
Office Administrator
Department of Justice
Belfast
11.2022 - 01.2023
- Used Northern Ireland Courts and Judicial databases to allocate appropriate cases to myself and other case workers if and when appropriate. Always making sure to have a constant rolling count of 60 cases per person at all times.
- Investigation into clients circumstances by using multiple programs and own initiative.
- Input all investigation data into Excel spreadsheet for future reference and permanent record of the client. Updating when required.
- Tough decision making on wether to act out an order on a client, specific to each unique case.
- Report to senior management justifying the decisions made.
- Hitting a minimum of 3 outcome targets per day.
- Setting diary schedules in database to remind senior management and myself when court orders are to be executed and court date appearances.
- Dealing with aggressive and difficult phone calls/emails often, usually over 20 phone calls a day. Using both my training and natural customer services skills to deescalate situations while providing calm, level headed advice and explanations to debtor's about their situation.
- Telephoning clients to keep them informed on the process of their claim and give them realistic timelines for when outcomes are to be reached.
- Closing online tills and balancing up all monies taken in at the end of every week.
- Negotiated customer payment plans, consistently maximising early payments to reduce complications.
Administrative Officer
Jobstart Scheme NICS
Belfast
09.2021 - 11.2022
- Invoicing appropriate wages to employees on the scheme through Account NI system. Over 300 payments made at the end of each month.
- Invoicing daily training plan fees and expenses for employers on the scheme through Account NI system. Over 20 training plan fees paid daily.
- Hitting deadlines for receipting and completing final payment on both mentioned above (Consisting of double-checking payments for any mistakes).
- Inputting payment data into employee's master spreadsheet, employee payment records via Excel.
- Informing line management and middle management of payments completed.
- Handled diary management for smooth-running administration processes.
- Working closely with the scheme Director through setting up branch meetings and taking minutes when required .
- Setting up workflows for benefit work coaches on benefits system in order for employee reviews to take place.
- Emailing work coaches reminding them about employee's evaluations that needed completed.
- Emailing employers for confirmation the employees were still under employment for any fees to be paid.
- Calling employees via telephone checkups to determine success of employability.
- Replying to all main inbox queries and telephone calls in a professional, courteous manner.
Customer Assistant
Moviehouse Cinemas
Belfast
08.2019 - 09.2021
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled cash and card payments with accuracy.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
Education
A-Levels - Music Technology and Sound Communication
Belfast Metropolitan College
Belfast 09.2016 - 08.2019
GCSEs - Math English English Literature Geography History IT RE Business Studies Biology
Belfast Royal Academy
Belfast 09.2010 - 09.2016
Skills
- Excellent communicator with high customer service standards
- Ability to work under high level of pressure while enjoying the challenge of a fast paced working environment
- Ability to work in a large team and share ideas or take on criticism freely
- Fast learner who actively engages with questions and demonstrations
- Meet deadlines and targets in a swift but exceptional standard
- Organised and meticulous when conducting all aspects of my work, including an eye for small details
- Computer literate in Microsoft office, comfortable using Microsoft word, Excel and content manager Also can use both Mac and PC systems
- Target driven work ethic with a focus on constantly improving
- Taking on roles that include helping others or leadership
Additional Information
References will be supplied on request.
Personal Statement
After a number of years working in various administrative positions, I am searching for a route to change career paths and gain experience in live broadcasting, specifically focused on the production side of the role.
Due to circumstances beyond my control I have been unable to fully pursue any openings in this field until now and as can be seen from my previous educational history I have strong desire and aptitude to work in a musical environment.
I would love the opportunity to find employment that aligns with both my passions and interests while also laying the foundation for a future career in the industry.
Timeline
Administrative assistant
Finders International
04.2023 - 09.2024
Office Administrator
Department of Justice
11.2022 - 01.2023
Administrative Officer
Jobstart Scheme NICS
09.2021 - 11.2022
Customer Assistant
Moviehouse Cinemas
08.2019 - 09.2021
A-Levels - Music Technology and Sound Communication
Belfast Metropolitan College
09.2016 - 08.2019
GCSEs - Math English English Literature Geography History IT RE Business Studies Biology
Belfast Royal Academy
09.2010 - 09.2016