Matthew Davies
Cornwall
Summary
A dedicated professional with a strong foundation in communication skills, team building, and public relations. Demonstrates exceptional problem-solving abilities and remains calm under pressure. Proficient in upselling and knowledgeable in CRM systems, contributing to enhanced customer relations and business growth. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Overview
12
12
years of professional experience
Work history
Face to Face Sales
Brym Barware - UK
St Austell, Cornwall
10.2023 - 11.2024
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Developed sales pitches tailored specifically to individual client needs.
- Managed product demonstrations for increased customer engagement.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Purchasing manager
Protec Healthcare
St Austell, Cornwall
08.2021 - 08.2023
- Reduced supply chain risks through meticulous vendor evaluation and selection process.
- Identified potential suppliers through rigorous market research, expanding the pool of reliable vendors available.
- Fostered collaborative working environment within the procurement team leading to increased efficiency and productivity.
- Led negotiations with suppliers for best prices, securing significant cost savings for the company.
Customer relationship account manager
Hentland Fire and Security
Bodmin, Cornwall
03.2018 - 06.2021
- Conducted regular check-ins with clients, resulting in strong professional relationships.
- Coordinated with other departments for seamless service delivery to clients.
- Adapted swiftly to changes in product offerings to provide timely updates to clients.
- Cultivated long-term client relationships for increased loyalty and repeat business.
Telesales executive
Coastal Joinery Hardware
St Austell, Cornwall
01.2013 - 01.2017
- Conducted market research, aiding strategic decision-making process.
- Developed new business opportunities for increased revenue.
- Strengthened client relationships with regular follow-ups.
Education
OneSchool UK
Skills
- Calm under pressure
- Communication skills
- Team building
- Upselling
- Knowledge of CRM systems
- Problem-solving
- Public Relations
LSC Apprenticeship in Customer Service
NVQ - Module 1 (Providing Customer Service)
NVQ Level 2 - Customer Service
-Prepare to deliver good customer service M/102/4501
-Provide customer service within the rules J/102/4505
-Recognise and deal with customer queries, requests and problems L/102/4506
-Give customers a positive impression of yourself and your organisation H/103/6273
-Deal with customers by telephone F/103/6281
-Deliver reliable customer service D/102/0234
-Develop customer relationships M/103/6793
Timeline
Face to Face Sales
Brym Barware - UK
10.2023 - 11.2024
Purchasing manager
Protec Healthcare
08.2021 - 08.2023
Customer relationship account manager
Hentland Fire and Security
03.2018 - 06.2021
Telesales executive
Coastal Joinery Hardware
01.2013 - 01.2017
OneSchool UK
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