Matthew Dales
Hull,East Riding of Yorkshire
Summary
- Motivated and ambitious student eager to secure a challenging and rewarding job opportunity.
- Committed to leveraging my academic achievements, passion for learning, and drive for success to contribute effectively to an organisation's objectives.
- With a strong work ethic and exceptional dedication, I possess the ability to quickly adapt to new environments, grasp complex concepts, and deliver high-quality results.
- Adept at working both independently and collaboratively, I bring excellent communication and interpersonal skills, allowing me to effectively interact with diverse teams and stakeholders.
- Seeking an opportunity to apply my skills, enthusiasm, and continuous learning mindset to make a meaningful impact and embark on a successful career path.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Football Referee
East Riding FA
Hull, East Riding of Yorkshire
07.2017 - 07.2020
- Exhibited excellent decision-making skills by making accurate and timely calls in high-pressure situations.
- Successfully worked as part of a team of officials, coordinating efforts, and collaborating to make consistent and informed decisions.
- Displayed professionalism and integrity both on and off the field, upholding the reputation of the sport and the officiating profession.
Call Centre Operator
Feedback Market Research Ltd
Sigglesthorne, East Riding of Yorkshire
07.2019 - 11.2019
- Provided outstanding customer service by promptly and professionally addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Maintained integrity and accuracy of important management systems by updating data proficiently.
- Developed a comprehensive understanding of product/service offerings to deliver accurate and detailed information to customers, resulting in increased customer retention.
- Demonstrated resilience and adaptability in handling challenging customer situations, maintaining a calm and professional demeanour to diffuse tension and provide effective solutions.
Education
Bachelor of Arts - Business Management BA Honours
Newcastle University
Newcastle upon Tyne 09.2020 - 06.2023
GCSEs -
Hymers College
Hull 09.2015 - 06.2018
A-Levels -
Hymers College
Hull 09.2018 - 06.2020
Skills
- Adaptability
- Quick problem-solver
- Time management
- Customer relations
- Impeccable numeracy and literacy
- Collaborative
Timeline
Bachelor of Arts - Business Management BA Honours
Newcastle University
09.2020 - 06.2023
Call Centre Operator
Feedback Market Research Ltd
07.2019 - 11.2019
A-Levels -
Hymers College
09.2018 - 06.2020
Football Referee
East Riding FA
07.2017 - 07.2020
GCSEs -
Hymers College
09.2015 - 06.2018
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