Matthew Crofts
Holmes Chapel,Cheshire
Summary
An MSc educated, commercially focused operations and strategy professional with leadership experience in Higher Education, SMEs, FTSE100 and public sector, skillful at developing and implementing policies, procedures & plans to enhance and direct service delivery at a corporate level. Known for an exceptional work ethic, with an uncompromising focus on delivering exceptional quality of service, whilst constantly maintaining sight of costs, all within a collaborative, inclusive and consultative style of leadership.
Overview
28
28
years of professional experience
Work history
Head of Planning, Compliance & Governance
University of Manchester
06.2023 - Current
- Member of the Faculty Executive and Professional Services Leadership Team in the Faculty of Biology, Medicine and Health
- Responsible for HS&W functions within the Faculty
- Co-ordination of Faculty Executive committee and activities
- Management of Faculty risk profile
- Lead Faculty point of contact for Information/Data Governance
- Led the project management of the transition of TARN into NHSE, including full data transfer to NHSE within agreed timescale
- Led and coordinated the Faculty response to the 2023 cyber incident
- Member of the Emergency Incident Manager cadre
- Approved Disciplinary Investigation Manager
Operations Director
Global Support Services (UK) Ltd
10.2018 - 06.2023
- Specialist security company providing protection security dogs, detection dogs (sniffer dogs), mainly for drugs and explosives, and concierge & gatehouse security officers
- Responsible for all aspects of service delivery across multi-site, multi-disciplined nationwide client base. Delivered 99.5% of all required hours across the total portfolio
- Oversight of legislative compliance, ensuring the company operated within legislation and accreditations
- Successfully delivered over 80% revenue growth between 2020 and 2023
- Establishment of the corporate growth strategy 2022-27, with ownership of all aspects of delivery from business objective setting to marketing and engagement plans
- KPI management and maintenance. Average KPI score of 94% across all contracts combined
- HR process management including TUPE transfer, complaints, grievances and discipline
Operations Manager
Royal Mail
06.2016 - 10.2018
- Delivery Office Manager at Winsford and Warrington Delivery Offices
- Leadership of teams of 7 managers and 270 staff
- Management of operational budget of £5.6m
- Complaint management - Reduction of complaints by 40% during tenure
- KPI management - 38% improvement YoY of gross expenditure versus budget
- Investigation of all accidents to identify root cause and implement strategies to minimise reoccurrence. 50% reduction in accidents on duty
- Financial planning and forecasting - daily, weekly and monthly
Police Officer
Greater Manchester Police
12.2001 - 06.2016
- Various positions and ranks held, up to Temporary Inspector
- Ability to work collaboratively at the highest levels of Government and British Policing, writing national policy for the policing of "legal high" drugs
- Leadership of teams through fundamental organisational change to front line policing, whilst maintaining business as usual
- Successfully managed relationship with NHS partners to reduce incident numbers and improve public safety, implementing strategies with mental health services to reduce the volume of police detentions under the Mental Health Act
- Effective leader in high pressure, critical incidents, taking a risk and harm based approach to decision making. Ground Commander during the Salford floods caused by Storm Desmond, Boxing Day 2015
- Abilt
Laboratory Technologist
Clariant UK Ltd and Abbey Thermosets Ltd
11.1997 - 12.2001
Education
Help to Grow Management Programme -
Manchester Metropolitan University
Government sponsored business growth programme 12.2021 - 03.2022
Institute of Leadership & Management trainer -
Royal Mail
10.2017 -
Master of Science - Police Science & Management
University of Portsmouth
09.2008 - 09.2012
Graduate of the Prospects Scheme -
Greater Manchester Police
Leadership and management development programme 04.2008 - 06.2011
4 A-Levels -
Hull Grammar School
09.1994 - 08.1996
Skills
- MSc educated
- Strategic relationship management
- Leadership of multi-disciplined teams
- Colleague engagement
- Change management
- KPI design and ownership
- Strategy and policy writing
- Calm under pressure
Affiliations
- Having played competitive hockey for over 20 years, playing at national league level and captaining at Northern league level, I took up running half marathons (and one full) as an alternative. After too many injuries in both, I have now learnt to love the pain of indoor rowing!
Timeline
Head of Planning, Compliance & Governance
University of Manchester
06.2023 - Current
Help to Grow Management Programme -
Manchester Metropolitan University
12.2021 - 03.2022
Operations Director
Global Support Services (UK) Ltd
10.2018 - 06.2023
Institute of Leadership & Management trainer -
Royal Mail
10.2017 -
Operations Manager
Royal Mail
06.2016 - 10.2018
Master of Science - Police Science & Management
University of Portsmouth
09.2008 - 09.2012
Graduate of the Prospects Scheme -
Greater Manchester Police
04.2008 - 06.2011
Police Officer
Greater Manchester Police
12.2001 - 06.2016
Laboratory Technologist
Clariant UK Ltd and Abbey Thermosets Ltd
11.1997 - 12.2001
4 A-Levels -
Hull Grammar School
09.1994 - 08.1996